Underwriting Support Specialist II - West Coast

National African-American Insurance Association (NAAIA); Deutschland; Remote; EUR 32.000 - 55.000; Vollzeit

Zusammenfassung

An insurance organization is seeking an Underwriting Support Specialist II based in Germany. The role involves administrative tasks such as managing submissions, responding to inquiries, and maintaining communication with clients and agencies. Candidates should have at least two years of insurance experience, strong communication skills, and proficiency in Excel. A high school diploma is required, and further education in insurance is encouraged.

Qualifikationen

• High school diploma or G.E.D. required.
• Minimum of 2 years in insurance, preferably with workers' compensation knowledge.
• Excellent verbal and written communication skills.

Aufgaben

• Manage incoming emails and phone calls.
• Review and enter new and renewal business submissions.
• Assist customers with portal navigation.

Kenntnisse

Communication skills

Customer service

Data entry skills

Ausbildung

High school diploma or G.E.D.

Insurance related coursework

Tools

Excel

Jobbeschreibung

The Underwriting Support Specialist II performs a variety of administrative support tasks including entry of new and renewal business submissions, review, updating and distribution of incoming bureau experience modification worksheets, responding to agency and customer inquiries, managing incoming email and phones, and other support duties, as needed.

RESPONSIBILITIES/TASKS:

• Review and entry of new business submissions.
  • Check reservation system for prior receipt of submission.
  • Enter account information including names, addresses, FEIN, agency, and effective date.
  • Enter classifications, payroll, and experience mod to rate submission.
  • File submission correspondence in WC system.
• Review and entry of renewal submissions.
• Review, update and distribution of bureau experience modification worksheets.
  • Access bureau systems to retrieve worksheets.
    Compare worksheet experience mod date and factor with experience mod factor and dates and update if appropriate.
  • Distribute mod worksheets to appropriate underwriters.
  • File experience mod worksheets and corresponding written communication.
• Initiates timely renewal process with agencies, requesting and preparing updated payroll, employee counts, loss experience, and supplemental applications.
• Follow up with account managers for completion of file documentation.
• Monitors underwriting file completion.
• Monitors and maintains group underwriting email inbox.
• Other support duties, as needed.
• Responds to communication from underwriters, agents, clients and rating bureaus. Evaluates and take appropriate action within designated timeframes.
• Answers incoming calls to the customer service line.
• Assists customers with portal navigation.
• Assist Claim department with information inquiries.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

High school diploma or G.E.D. required. Additional college and/or insurance related course study desirable. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE:

Minimum of 2 years in insurance. Workers' compensation knowledge and experience working in the workers’ compensation line of business preferred.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Knowledge of insurance practices/procedures.
• General knowledge of workers' compensation a plus.
• Excellent verbal and written communication and computer skills required.
• Strong customer and team-oriented work experience and ethic.
• Familiarity with commercial insurance bureau and underwriting processes.
• Ability to work effectively independently and as a team is essential.
• Accurate math and data entry skills required.
• Ability to organize daily work responsibilities and meet deadlines.
• Ability to take initiative and recommend changes to improve operational performance.
• Knowledge of computers and company standard software programs, with intermediate knowledge of Excel.
• Excellent customer service skills are essential.
• Effective problem solving and attention to detail skills are essential.
• Ability to communicate effectively via phone and email.

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards.

The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.

Pay Range - Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $38,100 and $64,000.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.