Travel Experience Counselor - Ramstein

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Ramstein-Miesenbach; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading travel management company in Rheinland-Pfalz is seeking a Travel Experience Counselor. You will be responsible for creating travel arrangements for clients and ensuring top-notch customer service. Key qualifications include a high school diploma and at least one year of relevant experience in a call center or travel counseling role. Proficiency in a CRS and knowledge of travel regulations are essential. This position offers an opportunity to support customer needs effectively in a dynamic travel environment.

Qualifikationen

• Minimum 1 year of call center experience or equivalent travel counselor experience.
• Industry knowledge and reservation skills to create domestic and international reservations.
• Proficiency in a minimum of one CRS.

Aufgaben

• Create domestic and single destination international reservations.
• Advise clients on international travel requirements.
• Support accounts and solve travel-related problems effectively.

Kenntnisse

Customer service skills

Problem-solving abilities

Knowledge of travel regulations

Ausbildung

High school diploma or equivalent

Tools

Computer Reservation Systems (CRS)

Jobbeschreibung

Travel Experience Counselor - Ramstein - ( 250000CM )

The Travel Experience Counselor is responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

Main responsibilities

• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
• May create single destination international itineraries to major international destinations.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Supports one or more accounts.
• Solves typical travel related problems consistently.
• Operates within detailed procedures under minimal supervision.
• Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
• Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients’ travel policy.
• Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.

Maintains a favourable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

Qualifications

Experience & Education

Experience

• Minimum 1 year call center experience or equivalent travel counselor experience.
• Industry knowledge and reservation skills in order to create domestic and single destination international reservations.
• Proficiency in a minimum of one CRS
• High school diploma or equivalent

Knowledge, skills and abilities (KSAs)

• Ability to meet and maintain required performance standards

An equivalent combination of education and experience may be considered.

Security Notice

This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please by filling our contact form In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.contact us