Travel Counselor

CWT; Kaiserslautern; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A global leader in travel management is seeking a Travel Experience Counselor in Kaiserslautern, Germany. The role involves creating seamless travel arrangements while ensuring excellent customer service. Responsibilities include making domestic and international reservations, advising on travel requirements, and providing support for clients' travel needs. Candidates should have at least one year of relevant experience and strong customer service skills. Join a dedicated team committed to delivering quality travel services.

Qualifikationen

• 1+ year call center or equivalent travel counselor experience.
• Knowledge of reservation skills for domestic and international bookings.
• Proficiency in at least one CRS.

Aufgaben

• Create domestic reservations for clients including air and hotel.
• Advise clients on international travel requirements.
• Provide customer support for travel-related issues.

Kenntnisse

Excellent customer service skill

Ability to meet performance standards

Ausbildung

High school diploma or equivalent

Tools

Sabre

CRS

Jobbeschreibung

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

The Travel Experience Counselor is responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

Main responsibilities

• Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
• May create single destination international itineraries to major international destinations.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Supports one or more accounts.
• Solve typical travel related problems consistently.
• Operates within detailed procedures under minimal supervision.
• Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues.
• Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients_lineno travel policy utilizing available resources, including but not limited to online resources, to ensure compliance with clients_lineno travel policy.
• Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

Experience & education

Experience

• Minimum 1 year call center experience or equivalent travel counselor experience.
• Industry knowledge and彩票站 reservation skills in order to create domestic and single destination international reservations.
• Proficiency in a minimum of one CRS.
• Sabre experience preferred.
• High school diploma or equivalent.

Knowledge, skills and abilities (KSAs)

• Excellent customer service skill required.
• Ability to meet and maintain required performance standards.

• An equivalent combination of education and experience may be considered.