Technical support engineer – German speaking

O‘Farrell Recruitment; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading recruitment firm seeks a Technical Support Engineer in Berlin to assist customers with IT solutions. The ideal candidate will have 4-5 years of relevant experience and be fluent in both German and English. Responsibilities include logging support cases, troubleshooting network issues, and effectively communicating with clients. The position demands strong technical skills and a customer-focused approach. This role offers an opportunity to work with cutting-edge technologies and enhance your problem-solving skills.

Qualifikationen

• 4-5 years related experience required.
• Fluent in German and English required.
• Strong analytical skills necessary.

Aufgaben

• Log and update customer support cases.
• Inform customers about case status and provide solutions.
• Resolve product and network problems.

Kenntnisse

Security tools and technologies

Firewall, VPN, IDS knowledge

Endpoint security experience

Troubleshooting services and applications

Network technologies

Debugging and solution delivery

Familiarity with SSL

Packet trace analysis

Operating system commands/utilities

Interpersonal and communication skills

Jobbeschreibung

We are currently looking for a German Speaking Technical Support Engineer for our client, a leading IT company in Berlin.

The successful individual will be responsible for logging and updating cases, informing customers of the status and providing solution(s) as they become known, in a professional timely fashion, over the lifetime of the support request. A Technical Support Engineer should understand customer systems and configuration, analyze problems, identify defects and recommend solutions. A Technical Support Engineer will work closely with customers, other support representatives, engineers, sales people, and others as needed to gain knowledge and provide solutions. Setting customer expectations appropriately and accurately is also required.

Responsibilities

The ideal Technical Support Engineer will demonstrate an aptitude for learning new technologies, evidenced by the ability to expand upon core knowledge. S/he should be highly analytical with the ability to derive facts quickly, methodically, and accurately. This is a customer facing role where as a Technical Support Engineer you will work to solve product and network problems of low to high complexity and act as a focal point for Customer network problem resolution. As the Technical Support Engineer, you must be able to effectively configure and utilize complex lab setups to duplicate and solve Customer reported problems.

Requirements

• Security tools and technologies.
• Firewall, VPN, IDS and related network security design and implementation; Strong endpoint security experience, including network design, implementation, and management.
• Desired security network, and systems related professional certifications are a plus.
• Microsoft Windows, including ability to troubleshoot services, applications, and drivers
• Network technologies (firewalls, routers, switches).
• Able to debug problems and deliver solutions with a high level of customer satisfaction.
• Familiar with SSL communication
• Packet trace analysis.
• Experience in supporting and troubleshooting end-point solutions
• High skill with most operating system commands/utilities.
• Fundamental understanding of an operating system; for example, understands job control, soft and hard links or shortcuts, distinctions between the kernel and the user environment.
• A minimum of 4-5 years related experience.
• Fluent German and English as a second language
  Additional Qualifications
• Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation.
• Fluent English written and spoken
• Ability to communicate effectively both verbally and in writing.
• Ability to work through complex problems and isolate core issues, combined with superb troubleshooting logic.
• Self-motivated, self-starter, sense of urgency, personable, extroverted personality, well organized, attention to detail.
• Enjoys problem solving and displays an eagerness to learn new technologies/skills.

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