Technical Support Engineer - Endpoint

Fortinet; Frankfurt; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A cybersecurity leader is seeking a Technical Support Engineer in Frankfurt. You will provide exceptional support for security products, troubleshoot complex issues, and assist valued partners. Ideal candidates have 6+ years of experience in networking or cybersecurity, with a strong background in TCP/IP and security products. This position offers a competitive rewards package and flexible work arrangements.

Leistungen

Competitive Total Rewards package

Flexible work arrangements

Supportive environment

Qualifikationen

• 6+ years of experience in networking or cybersecurity.
• In-depth knowledge of TCP/IP.
• Hands-on experience with security products.

Aufgaben

• Provide technical support and guidance to customers.
• Diagnose technical issues accurately and quickly.
• Analyze and optimize configuration information.

Kenntnisse

Networking

Cybersecurity

TCP/IP

Problem-solving

Communication skills

Customer-oriented attitude

Ausbildung

6+ years of experience in networking or cybersecurity

Tools

Firewalls

IDS/IPS

VPN

Virus scanning

Jobbeschreibung

Join Our Dynamic Team as a Technical Support Engineer!

Are you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our world-class support team!

Fortinet, founded over 20 years ago, has become a driving force in the evolution of cybersecurity and the convergence of networking and security. Our mission is to secure people, devices, and data everywhere, and today we are looking for a Senior Technical Support Engineer to be a part of enabling the success of our rapidly growing business.

What You Will Do :

Reporting to the eTAC Manager based in Prague, Czech Republic, you would act as the main contact point for our customers and partners for technical break / fix or configuration inquiries for Fortinet endpoint security products.

In this position, the Technical Support Engineer will :

• Become a Trusted Advisor: You'll be the go-to expert, providing exceptional technical support and guidance to our valued Fortinet certified partners and customers.
• Real-time Problem Solver: Dive into exciting, real-time troubleshooting sessions, diagnosing and resolving intricate technical issues with precision and speed.
• Configuration Architect: Analyze complex configuration information, identify areas for optimization, and recommend strategic changes to enhance system performance and security.
• Empower Through Education: Share your extensive knowledge, bridging gaps in networking and product understanding to empower our customers and partners.
• Innovation Driver: Collaborate on reproducing customer environments in our labs, isolating problems, and contributing to the development of new solutions.
• Case Management Maestro: Manage technical cases from start to finish, ensuring clear communication, proactive escalations, and successful resolutions that delight our customers.
• Customer Advocate: Lead customer communication, manage expectations professionally, and conduct meetings to discuss escalations and ensure satisfaction.

Who We Are Looking for :

We seek insightful, inclusive connectors who foster collaborative partnerships by understanding others, working together, and diagnosing complex issues and opportunities. You have a drive for results, a sense of urgency, and attention to detail. You enjoy implementing holistic solutions that meet and scale with organizational needs.

• You bring 6+ years of experience in networking or cybersecurity.
• You have in-depth knowledge of TCP/IP, enabling navigation of complex network architectures.
• You have hands-on experience with security products such as firewalls, IDS/IPS, VPN, and virus scanning.
• You possess strong communication skills, both written and verbal, to articulate technical concepts clearly.
• You have a positive, customer-oriented attitude, making interactions positive experiences.
• You are an exceptional problem-solver, capable of working independently or within a team.

Desirable :

• Understanding of routing protocols, L2/L3 switches.
• Experience with VPN technologies (IPSec, SSL, L2TP).
• Knowledge of authentication protocols (LDAP, SAML, RADIUS, OAuth).
• Familiarity with database maintenance and SQL.
• Awareness of web application security and vulnerabilities.
• Industry certifications such as FCP, CCNA, Microsoft, or VMware are valued.

We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package, flexible work arrangements, and a supportive environment. Join us to make a meaningful impact for our 660,000+ customers worldwide.

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