Technical Support Engineer (CAD / CAM systems)

TechBiz Global GmbH; Rostock; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading tech recruitment firm in Germany is looking for a Technical Support Engineer with strong experience in Dental CAD / CAM systems. The ideal candidate will provide technical support, train clients, and collaborate with engineering teams. Excellent communication and problem-solving skills are essential for this role. Join us to further your career in a dynamic environment.

Qualifikationen

• Experience in the dental CAD / CAM industry, ideally in a support or engineering role.
• Customer-first attitude with strong problem-solving skills.
• Ability to communicate technical info to non-technical users.
• Willingness to travel for on-site support.

Aufgaben

• Provide technical support for CAD / CAM systems.
• Train clients on dental CAD / CAM workflows.
• Collaborate with product and engineering teams to resolve issues.
• Maintain documentation of support cases and solutions.
• Act as a technical advisor during sales activities.
• Stay updated with developments in digital dentistry.

Kenntnisse

Dental CAD / CAM expertise

Technical support experience

Excellent communication skills

Problem-solving skills

Tools

Millbox

WorkNC

Hyperdent

CNC milling machines

Laser sintering 3D printers

Jobbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients' teams. Looking for a great opportunity to grow your career? This might be perfect for you!

We are looking for a skilled and experienced Technical Support Engineer with a strong background in the Dental CAD / CAM industry. This role is ideal for engineers who have hands‑on experience with dental CAD / CAM systems, software, and equipment, and are passionate about supporting customers with technical excellence.

Key Responsibilities

• Provide technical support for CAD / CAM systems, including CAM software (Millbox, WorkNC, Hyperdent), CNC, milling machines, and metal laser sintering 3D printers used in dental labs and clinics
• Train clients on the use and optimization of dental CAD / CAM workflows
• Collaborate with product and engineering teams to resolve complex issues and improve product reliability
• Maintain documentation of support cases, solutions, and training materials
• Act as a technical advisor to sales teams during pre- and post-sales activities
• Stay current with the latest developments in digital dentistry and CAD / CAM technology

Requirements

• Experience in the dental CAD / CAM industry , ideally in a technical support, engineering, or application specialist role
• Strong problem‑solving skills and a customer‑first attitude
• Ability to communicate technical information clearly to non‑technical users
• Willingness to travel for on‑site support