Technical Support Engineer (CAD/CAM systems)

TechBiz Global GmbH; Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading recruitment service provider is seeking an experienced Technical Support Engineer in Düsseldorf. The ideal candidate will have hands-on experience with dental CAD/CAM systems and software. Responsibilities include technical support, client training, and collaboration with engineering teams. Strong problem-solving skills and customer service orientation are required. Willingness to travel for on-site support is essential.

Qualifikationen

• Experience in the dental CAD/CAM industry, ideally in a technical support, engineering, or application specialist role.
• Ability to communicate technical information clearly to non-technical users.
• Willingness to travel for on-site support.

Aufgaben

• Provide technical support for CAD/CAM systems and software.
• Train clients on the use and optimization of dental CAD/CAM workflows.
• Collaborate with product and engineering teams to resolve complex issues.

Kenntnisse

Technical support experience

Strong problem-solving skills

Customer-first attitude

Communication skills

Tools

Millbox

WorkNC

Hyperdent

CNC machines

Laser sintering 3D printers

Jobbeschreibung

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Engineer to join one of our clients ' teams. Looking for a great opportunity to grow your career? This might be perfect for you!

We are looking for a skilled and experienced Technical Support Engineer with a strong background in the Dental CAD / CAM industry . This role is ideal for engineers who have hands-on experience with dental CAD / CAM systems, software, and equipment, and are passionate about supporting customers with technical excellence.

Key Responsibilities

• Provide technical support for CAD / CAM systems, including CAM software (Millbox, WorkNC, Hyperdent), CNC, milling machines, and metal laser sintering 3D printers used in dental labs and clinics
• Train clients on the use and optimization of dental CAD / CAM workflows
• Collaborate with product and engineering teams to resolve complex issues and improve product reliability
• Maintain documentation of support cases, solutions, and training materials
• Act as a technical advisor to sales teams during pre- and post-sales activities
• Stay current with the latest developments in digital dentistry and CAD / CAM technology

Requirements

• Experience in the dental CAD / CAM industry, ideally in a technical support, engineering, or application specialist role
• Strong problem‑solving skills and a customer‑first attitude
• Ability to communicate technical information clearly to non‑technical users
• Willingness to travel for on‑site support