Technical Support Administrator

Infosys BPM; Stuttgart; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading international digital services company is looking for a Technical Support Administrator in Stuttgart, Germany. The role involves providing end-user support, maintaining hardware, troubleshooting technical issues, and ensuring high customer satisfaction. Candidates should have experience in customer-focused support, proficiency in both German and English, and a solid understanding of Microsoft products. This is a great opportunity to work with a dynamic team and contribute to successful outcomes for clients.

Qualifikationen

• Prior experience in a customer-focused End-user support role.
• Proficiency in incident resolution, requests, changes, and problem-solving.
• Good knowledge of Microsoft’s product offerings.

Aufgaben

• Provide maintenance and support services for applications and operating systems.
• Gather extensive diagnostic information, analyze problems, and resolve issues.
• Investigate and resolve incidents affecting EUC devices.

Kenntnisse

Customer-Focused Support

Incident Resolution

Microsoft Product Knowledge

German language proficiency

English language proficiency

Jobbeschreibung

Overview

Role: Technical Support Administrator

Location: Stuttgart, Germany

About us

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

Responsibilities

About the Position: who provides end user support on-site, maintains hardware and fixes technical problems, provides first-time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident & problem managers, and coordinates with remote teams for technical issues to investigate and resolve.

• Application and OS Maintenance: Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
• Diagnostic Troubleshooting: Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices.
• Incident and Problem Management: Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software.
• Performance Monitoring: Monitor and address performance-related issues.
• User Training and Advice: Provide advice, training, and corrections (permanent or temporary) to users.
• Documentation and Enhancements: Update or create documentation, manipulate data, and define enhancements.
• Collaboration: Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Qualifications

• Prior experience in a customer-focused End-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
• German & English language proficiency.
• Customer-Focused Support: Experience in a customer-focused End-user support function covering EUC and software/OS installations and support.
• Incident Resolution: Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
• Microsoft Product Knowledge: Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products.

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