Technical Process Specialist

Infosys; Hamburg; Vor Ort; EUR 29.000 - 42.000; Teilzeit

Zusammenfassung

Infosys BPM is seeking an On-Site Support Engineer for a 6-month contract in Hamburg, Germany. You will provide end-user support on-site, maintain devices, and resolve incidents within SLAs. Travel to client locations up to 4 hours daily may be required.

The role requires fluent German and English (C1), a valid Class B driver's license (nice to have), and prior experience in Helpdesk or desktop support. You will work in a dynamic, client-facing environment with EUC knowledge and Microsoft

Qualifikationen

• Professional fluency in German and English (C1).
• Experience in a customer-facing end-user support role (Helpdesk/Desktop).
• Valid Class B driver's license (nice to have).
• Willingness to travel up to 4 hours daily to client locations.

Aufgaben

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end-user support on-site.
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.

Jobbeschreibung

Job Description:

Role: On-Site Support Engineer

Role designation: Technical Process Specialist

Location: Hamburg, Germany
Contract type: 6 Months Contract

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

General Requirements:

• Valid Class B Driver’s License – Good to have.
• Willingness to Travel – Up to 4 hours daily to client locations.
• Language Proficiency – Professional fluency in both German and English (C1 level).
• Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge:

• Familiarity with EUC (End-User Computing) environments.
• Experience with software and operating system installations and support.
• Solid understanding of Microsoft products and competing solutions.
• Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

Key Responsibilities:

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end-user support on-site
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.