IT-Techniker

Infosys BPM; Feucht; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Access to international training platforms

Transparent career progression

Collaborative team culture

Zusammenfassung

A leading international digital services firm in Germany seeks a customer-focused Onsite Support Engineer to deliver hands-on End User Computing support. The role requires experience in providing EUC support, strong knowledge of Windows OS, and proficiency in SCCM and MS Office 365. Excellent communication and fluency in German are essential. The position offers international exposure and development opportunities within a collaborative team environment.

Qualifikationen

• Experience in a customer-facing EUC / Desktop / Onsite support role.
• Strong knowledge of Windows OS, SCCM, and MS Office 365.
• Fluency in German is required.

Aufgaben

• Provide onsite EUC support for desktops, laptops, applications, and peripherals.
• Troubleshoot and resolve incidents, requests, and problems within SLAs.
• Monitor system performance and proactively address issues.

Kenntnisse

Customer-facing support

Windows OS knowledge

SCCM experience

MS Office 365

Communication skills

Fluency in German

Jobbeschreibung

Onsite Support Engineer (Technical Process Specialist)

Infosys BPM is a leading international digital services and consulting company, supporting clients in 46 countries. We continually implement innovations while maintaining the belief that everyone deserves a chance to grow.

Onsite Role

We are looking for a customer‑focused Onsite Support Engineer to deliver hands‑on End User Computing (EUC) support in a dynamic, international environment.

Key Responsibilities

• Provide onsite EUC support for desktops, laptops, applications, and peripherals
• Troubleshoot and resolve incidents, requests, and problems within SLAs
• Support Windows 7 & 10, Microsoft Office 365, and application environments
• Perform OS imaging, PC setup, software deployment, and asset management using SCCM
• Monitor system performance and proactively address issues
• Guide end users with technical advice and basic training
• Maintain documentation and collaborate with internal teams, vendors, and third parties

Required Skills & Experience

• Experience in a customer‑facing EUC / Desktop / Onsite support role
• Strong knowledge of Windows OS, SCCM, and MS Office 365
• Experience with incident, problem, request, and asset management
• Good understanding of Microsoft technologies
• Excellent communication and interpersonal skills
• Fluency in German

What We Offer

• Access to international training platforms
• Transparent career progression
• Collaborative and supportive team culture
• International exposure