Senior Technical Process Executive

Infosys; Deutschland; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Infosys BPM in Vaihingen, Germany seeks an On-Site Support Engineer (Senior Technical Process Executive) for a 6-month contract. The role supports end-user computing, software installation and configuration, and on-site incident resolution. Candidates should be fluent in German and English (C1) and willing to travel locally to client sites. Valid driver’s license preferred.

Qualifikationen

• Valid Class B Driver's License - Good to have.
• Willingness to Travel - Up to 4 hours daily to client locations.
• Language Proficiency - Professional fluency in German and English (C1).
• Experience in customer-facing end-user support roles (e.g., Helpdesk Technician, Desktop Support).

Aufgaben

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end-user on-site support.
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.

Kenntnisse

EUC familiarity

Microsoft products

Incident management

Customer-facing support

Tools

Windows OS

ITSM tools

Jobbeschreibung

Job Description:

Role: On-Site Support Engineer

Role designation: Senior Technical Process Executive

Location: Vaihingen, Germany
Contract type: 6 Months Contract

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

General Requirements:

• Valid Class B Driver's License - Good to have.
• Willingness to Travel - Up to 4 hours daily to client locations.
• Language Proficiency - Professional fluency in both German and English (C1 level).
• Experience - Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge:

• Familiarity with EUC (End-User Computing) environments.
• Experience with software and operating system installations and support.
• Solid understanding of Microsoft products and competing solutions.
• Problem-Solving Skills - Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

Key Responsibilities:

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end-user support on-site
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.