Help Desk Support Specialist

Ubique Systems; München; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A technology support company is seeking a Voice Support Engineer to provide inbound and outbound technical support in the automotive domain. Responsibilities include troubleshooting customer calls, diagnosing issues, and maintaining documentation. Candidates should have experience in voice support roles and strong communication skills in German. This position is contract-based and requires a professional approach to customer interactions. Occasional visits to the client's office in Munich or Frankfurt may be needed.

Qualifikationen

• Experience in voice support, call center, or service desk roles.
• Exposure to IT or application support in the automobile domain is preferred.
• Strong communication skills in German required.

Aufgaben

• Provide voice-based L1/L2 technical support for automotive applications.
• Handle customer queries professionally via phone calls.
• Diagnose and resolve common issues related to applications and systems.
• Log and track incidents using a ticketing system.
• Escalate complex issues to higher support levels.
• Maintain accurate call and incident documentation.

Kenntnisse

Voice support experience

Troubleshooting skills

Customer handling skills

Professional phone etiquette

Tools

Ticketing system

Jobbeschreibung

Location: Frankfurt or Munich, Germany - Remote: Occasional Visit to Client's Office

Duration: 12 Months

Employment Type: Fixed Term Contract (FTC)

Language: German - C1

We are looking for a Voice Support Engineer to provide inbound and outbound voice-based technical support to users in the automobile domain. The role focuses on handling customer calls, resolving issues at first contact where possible, and ensuring a high-quality support experience.

Key Responsibilities

• Provide voice-based L1/L2 technical support for automotive applications and systems
• Handle customer and user queries via phone calls in a professional and customer-focused manner
• Diagnose and resolve common application, system, and access-related issues
• Log, track, and update incidents using a ticketing system
• Escalate unresolved or complex issues to L2/L3 support teams
• Follow support processes, SLAs, and quality standards
• Provide clear updates and explanations to users regarding issue resolution
• Maintain accurate call and incident documentation

Required Skills & Experience

• Experience in voice support / call center / service desk roles
• Exposure to IT or application support (automobile domain preferred)
• Strong troubleshooting and customer-handling skills
• Good verbal communication skills and professional phone etiquette

Nice to Have

• Knowledge of ITIL / incident management processes
• Basic technical understanding of applications or systems

Seniority Level

• Associate

Employment Type

• Contract

Job Function

• Information Technology
• IT Services and IT Consulting