Technical Process Specialist

Infosys; Baden-Württemberg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Infosys BPM is seeking an On-Site Support Engineer in Frankfurt, Germany for a client engagement. The role centers on hands-on end-user support, device enrollment after setup, and MFA configuration assistance, with willingness to travel to client locations.

You will maintain PCs and software, diagnose incidents, and ensure SLA adherence while performing software staging and logistics tasks. German and English fluency (C1) and a valid Class B license are required.

Qualifikationen

• Valid Class B Driver’s License – Mandatory.
• Willingness to travel to client locations.
• Language proficiency – German and English (C1).
• Experience in a customer-facing end-user support role (Helpdesk/Desktop).

Aufgaben

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end-user on-site support.
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.

Kenntnisse

Driver's license

Travel willingness

German language

English language

Customer support experience

End-user support

Incident resolution

SLA awareness

Tools

Windows OS

Jobbeschreibung

Role: On-Site Support Engineer
Role designation: Technical Support Engineer
Location: Frankfurt, Hesse - Germany

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well‑known international company. For this client we are looking for a well‑organized, ambitious.

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well‑known international company. For this client we are looking for a well‑organized, ambitious.

General Requirements:

• Valid Class B Driver’s License – Mandatory
• Willingness to travel to client locations
• Language Proficiency – Professional fluency in both German and English (C1 level).
• Experience – Prior experience in a customer‑facing end‑user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge:

• Familiarity with EUC (End‑User Computing) environments.
• Providing enrollment support to users after the setup of a new device (e.g., as part of the “New Joiner Process”)
• Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)
• Experience with software and operating system installations and support.
• Solid understanding of Microsoft products and competing solutions.
• Problem‑Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

Key Responsibilities:

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Provide end‑user support on‑site
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.