Technical Support Engineer

Arch Law Limited; Ismaning; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Arch Law Limited in Ismaning near Munich seeks a Technical Support Specialist to be the central interface between customers, the sales team, and manufacturers, delivering high-quality technical support for the DACH region. You will handle inquiries, assist with product certifications, and contribute to training and documentation.

The role involves close collaboration with distributors and partners, running technical trainings and webinars, and occasional on-site support at customer locations

Aufgaben

• Directly contact customers via email, phone, and web to handle inquiries.
• Analyze technical problems and document them in the CRM system to ensure customer satisfaction.
• Collaborate with the sales team, distributors, and manufacturers to address technical challenges and drive product improvements.
• Conduct technical training for end users and partners, both online and on-site.
• Support product certifications, beta testing, and ensure accuracy of technical content in marketing materials.
• Travel within the DACH region to provide on-site support, attend trade fairs or trainings.
• Maintain support databases, create reports, and ensure transparent activity documentation.
• Assist in organizing and delivering technical webinars and training sessions for customers and partners.

Jobbeschreibung

Location:on-sitein Ismaning, near Munich

Type:permanent;full time

Ourclient, a trusted global provider of datacable and network testing solutions with decades of industryexperience, specializes in the developmentand distribution of high-precision LAN measurement devices. To support their growingcustomer base in the DACH region, the company is currently seeking a Technical Support Specialist to join theiron-site team in Ismaning, near Munich.

As a Technical Support Specialist, you are the central interface between customers,the sales team, and the manufacturers. You ensure that company customers in the DACHregion always receive the best possible support – whether with technicalquestions, product certifications, or training. With your expertise, you willcontribute to optimally presenting company products and sustainably increasing their customer satisfaction.

Whatyou can expect:

• Direct customer contact: You will answer our customers' inquiries via email,telephone and web, from technical details to support requests.
• Problem solving & documentation: You will analyze technical problems,carefully document them in the CRM system and find efficient solutions toensure customer satisfaction.
• Close collaboration: You will work closely with the sales team, distributorsand manufacturers to overcome technical challenges and drive productimprovements.
• Training & webinars: You will conduct technical training for end usersand partners, both online and on-site, and actively share your knowledge.
• Product certifications & quality assurance: You will support product betatesting, assist with product releases and ensure that all technical content inmarketing materials is correct and understandable.
• Willingness to travel: You are flexible and willing to travel within the DACHregion to provide on-site customer support, attend trade fairs or conducttraining.
• Data management: You maintain our support databases, create reports, andensure that all activities are transparently documented.
• Technical development: You support the organization and implementation oftechnical webinars and training sessions for customers and partners.