Information Technology Support Specialist

develop; Frankfurt; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

develop in Frankfurt, Germany is seeking an on-site IT support engineer to act as local technology representative while collaborating with a globally distributed IT support team.

Deliver high-quality technical support to end users and senior stakeholders, ensuring the reliability, security, and availability of workplace technology.

Qualifikationen

• German language proficiency at C1/C2 or national requirement.
• Willingness to work on-site in Frankfurt, Germany.
• Experience providing end-user IT support in enterprise environments.
• Proficient with Windows 11, M365, AD and related tools.

Aufgaben

• Act as primary on-site IT support contact, providing on-site and remote assistance.
• Diagnose and resolve incidents related to desktops, laptops, apps, user accounts, M365 and enterprise infra.
• Manage escalations to specialist teams while owning incidents through resolution.
• Provide exceptional support to executive and VIP users with professionalism.
• Install, configure and support Windows devices, M365, AD, Exchange Online, Intune, Teams, Zoom.
• Perform hardware deployments, software install, onboarding, office moves, devices lifecycle.
• Support AV meeting room tech and collaborate with specialists to resolve issues.
• Conduct incident investigations, root cause analysis, document resolutions.
• Analyze support trends and identify automation opportunities to improve service.
• Lead and support end-user technology projects like device refreshes and migrations.
• Maintain documentation and knowledge base to sustain operational excellence.

Kenntnisse

German language proficiency

On-site IT support

End-user support

Tools

Windows 11

Windows Server

Active Directory

Microsoft 365

Exchange Online

Intune

PowerShell

Microsoft Teams

Zoom

ServiceNow

VMware Horizon

Azure Virtual Desktop

Jobbeschreibung

Contract role: Initial 6 month with view for extension

German speaking: C1, C2 or German national required

Serving as the primary on-site IT support engineer within an enterprise environment, acting as the local technology representative while collaborating with a globally distributed IT support team.

Deliver high-quality technical support to end users and senior stakeholders, ensuring the reliability, security, and availability of workplace technology.

Key Responsibilities

• Acted as the primary point of contact for all end-user IT support, providing on-site and remote assistance across multiple support channels.
• Diagnosed and resolved incidents relating to desktops, laptops, mobile devices, applications, user accounts, Microsoft 365, and enterprise infrastructure.
• Managed escalations to specialist engineering teams while maintaining ownership of incidents through to resolution.
• Delivered exceptional support to executive and VIP users, ensuring a high standard of customer service and professionalism.
• Installed, configured, and supported Windows devices, Microsoft 365 services, Active Directory, Exchange Online, Intune, Microsoft Teams, Zoom, and enterprise collaboration tools.
• Performed hardware deployments, software installations, user onboarding, office moves, and device lifecycle management.
• Supported audio-visual meeting room technologies and collaborated with specialist teams to resolve complex issues.
• Conducted incident investigations, root cause analysis, and documented resolutions to improve knowledge sharing and reduce repeat incidents.
• Analysed support trends and identified opportunities to improve service delivery through automation and process enhancements.
• Led and supported end-user technology projects, including device refreshes, migrations, software rollouts, and workplace technology upgrades.
• Maintained accurate documentation, knowledge base articles, and service management records to support operational excellence.

Key Technologies

Windows 11, Windows Server, Active Directory, Microsoft 365, Exchange Online, Microsoft Endpoint Manager (Intune), PowerShell, Microsoft Teams, Zoom, ServiceNow, VMware Horizon, Azure Virtual Desktop (AVD), AV technologies, laptops, thin clients, iOS devices.