Information Technology Support Specialist

Sharp Brains; Hamburg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A tech support company in Hamburg is seeking a Desktop Support Engineer for a full-time freelance role. The ideal candidate should have 3-4 years of experience in Windows Desktop support, providing fault diagnosis and resolution for various core operating systems. Responsibilities include maintaining ticket updates for reported incidents, troubleshooting network connectivity problems, and supporting Apple PC users as required. This position is on-site in Hamburg, offering a contract duration of one year that is extendable.

Qualifikationen

• 3-4 years of experience in Windows Desktop support.
• Experience with various core operating systems.

Aufgaben

• Provide Break Fix, fault diagnosis, and resolution.
• Maintain ticket updates for all reported incidents.
• Troubleshoot problems associated with network connectivity.

Kenntnisse

Fault diagnosis

Windows Desktop support

Basic knowledge of Mac OS

Network connectivity troubleshooting

Printer support

Jobbeschreibung

Role Type: Full-Time Freelance Contractor

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: Hamburg, Germany (On-Site)

Responsibilities

• Desktop Support Engineer provides Break Fix, fault diagnosis, and resolution.
• Providing fault analysis to customers’ various core operating systems and platforms, providing support, and applying desktop fault resolution for the approved application suite.
• Provide first/second-level contact and problem resolution for customer issues.
• Work with vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10, and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of the Mac operating system, to support Apple pc users.
• Install, upgrade, support, and troubleshoot printers, and computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, and printers.
• Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.

Qualifications

Ideal candidate should have 3-4 Years’ experience in Windows Desktop support.