Technical Account Manager (Growth & Adoption Focus)

Mirantis; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading cloud technology company is seeking a Technical Account Manager (TAM) to enhance platform adoption and drive customer success across their hybrid-cloud solutions. The ideal candidate has a strong technical background, experience with Kubernetes and OpenStack, and is skilled in customer relationship management. Responsibilities include serving as the primary technical contact, managing customer engagement, and collaborating with teams to drive utilization growth. This role allows for remote work and requires the ability to travel up to 25%.

Leistungen

Competitive compensation

Professional development

Flexible remote work culture

Qualifikationen

• 5 years in a technical customer-facing role.
• Demonstrated success growing adoption within enterprise customers.
• Proven ability to build and expand relationships.

Aufgaben

• Act as a primary technical contact for enterprise customers.
• Drive customer growth by enabling new workloads.
• Analyze customer solutions to identify efficiency gaps.

Kenntnisse

Strong understanding of application-layer technologies

Hands-on expertise with Kubernetes

Experience with DevOps tools

Excellent communication skills

Tools

Kubernetes

OpenStack

Terraform

Jenkins

Jobbeschreibung

We are seeking a technically strong customer-facing Technical Account Manager (TAM) to drive platform adoption, workload expansion, and customer success across Mirantis hybrid‑cloud solutions.

This role is ideal for someone who has successfully grown adoption and technical footprint within an existing book of customers, combining technical depth with customer relationship management and strategic influence.

You will act as a trusted advisor and advocate helping customers maximize value from Mirantis technologies—including Kubernetes, OpenStack virtualization, and modern application architectures—while proactively identifying opportunities to expand use cases and increase platform utilization.

Key Responsibilities

• Serve as the primary technical contact and advocate for assigned enterprise customers, ensuring operational excellence and strategic alignment.
• Drive customer growth and adoption by identifying and enabling new workloads, integrations, and use cases within customers’ environments.
• Proactively manage a book of assigned customers, tracking engagement, adoption trends, and expansion opportunities.
• Analyze customer solutions holistically to identify technical or process gaps that hinder adoption or efficiency, and drive utilization growth through consultative engagement and actionable guidance.
• Conduct regular on‑site and virtual customer engagements—including architecture reviews, enablement sessions, and roadmap discussions (travel up to 25% required).
• Partner with customer DevOps and application teams to map workloads effectively across Kubernetes, OpenStack, and virtualization platforms.
• Lead technical enablement and lifecycle management, ensuring environments are secure, current, and optimized for performance.
• Collaborate with Mirantis Product and Engineering teams to bring customer feedback into the product lifecycle and influence roadmap decisions.
• Develop and maintain customer success and adoption plans with measurable milestones tied to usage growth and business outcomes.
• Participate in Quarterly Business Reviews (QBRs) and strategy sessions showcasing technical value delivered and proposing next‑phase adoption initiatives.
• Support incident management and escalation processes as a trusted technical liaison, ensuring strong communication and resolution outcomes.

Qualifications

• 5 years in a technical customer‑facing role (TAM, Solutions Architect, or Consultant).
• Demonstrated success growing adoption, consumption, or footprint within a book of enterprise customers.
• Deep hands‑on expertise with Kubernetes, OpenStack, and virtualization platforms.
• Strong understanding of application‑layer technologies—including microservices, APIs, and CI/CD pipelines.
• Experience with DevOps tools such as Helm, Terraform, GitOps, Jenkins, or ArgoCD.
• Proven ability to build and expand relationships with both technical and executive stakeholders.
• Excellent communication, presentation, and consultative skills; confident leading workshops and influencing customer direction.
• Ability to travel up to 25% for on‑site customer meetings and strategic sessions across EMEA or globally.

Preferred Qualifications

• Experience in open‑source cloud‑native or managed service environments.
• Exposure to AI/ML data‑intensive workloads or edge‑computing use cases.
• Relevant certifications: CKA/CKAD, OpenStack Administrator, or major cloud provider certifications (AWS, GCP, Azure).

Success in this Role

• Proven growth in customer workload adoption and platform utilization.
• High customer satisfaction and retention across assigned accounts.
• Strong alignment between customer roadmaps and Mirantis solutions.
• Recognized internally and externally as a trusted technical advisor and adoption growth catalyst.

Additional Information

What does Mirantis offer you?

Work in a global collaborative remote‑first culture that rewards initiative and execution.

Play a pivotal role in shaping the next era of cloud and AI modernisation.

Manage high‑impact enterprise accounts with immediate opportunity for growth.

Work with exceptionally passionate, talented, and engaging colleagues helping Fortune 500 and Global 2000 customers implement next‑generation cloud technologies.

Be a part of cutting‑edge open‑source innovation.

Thrive in the high‑energy environment of a young company where openness, collaboration, risk‑taking and continuous growth are valued.

Professional development and training; attend conferences and working groups.

Customized workstation (macOS, Windows).

Competitive compensation, performance incentives, and opportunities for advancement.

It is understood that Mirantis Inc. may use automated decision‑making technology (ADMT) for specific employment‑related decisions. Opting out of ADMT use is requested for decisions about evaluation and review connected with the specific employment decision for the position applied for. You also have the right to appeal any decisions made by ADMT by sending your request to …

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Remote Work: Yes

Employment Type: Full‑time