Technical Account Manager - DACH

SolarEdge Technologies Inc.; München; Hybrid; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leader in smart energy technology is looking for a Customer Service Specialist in Munich. The ideal candidate has a background in Electrical/Electronics and experience in customer-facing roles. Responsibilities include developing tailored service solutions and ensuring customer satisfaction. Fluency in German and English is required. The position offers independent work, a supportive team environment, and opportunities for education and remote work.

Leistungen

Qualified induction and support in our Buddy System

Further education measures/training courses

Possibilities to work from home (optional)

Qualifikationen

• 3-5+ years of experience in customer service or customer care roles.
• High affinity for photovoltaics.
• Professional verbal and written communication skills in German and English.

Aufgaben

• Act as a key point of contact for defined accounts and locations.
• Develop customer service solutions to support strategic goals.
• Conduct account analyses to optimize processes and products.

Kenntnisse

Customer-oriented communication

Problem-solving

Microsoft Office proficiency

Project management skills

Analytical aptitude

Ausbildung

Completed subject-specific studies in Electrical/Electronics Technologies

Tools

CRM reporting tools

Jobbeschreibung

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that’s always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

For our service team we are looking for committed, friendly and technology-enthusiastic reinforcement. If you enjoy dealing with people, are highly motivated and a real team player, then this position is just right for you!

Location: DACH Region

• You are a key point of contact for defined accounts and locations for internal departments such as service, logistics or sales
• You will work closely with technical support to solve (escalated) problems and to process and further develop proactive activities
• You will be in charge of developing tailor‑made customer service solutions to support strategic customer goals and intensify cooperation
• They ensure that customers are regularly trained and meet the required qualifications
• Regular creation and presentation of account analyses to optimize processes and products
• You will work closely with Technical Support and Sales

Your profile:

• Committed and responsible personality with completed subject-specific studies in Electrical/Electronics Technologies, or comparable qualifications
• You have a high affinity for photovoltaics and have several years of experience in service, customer service or customer care
• They are customer-oriented, communicative and can convince complex facts and convey them in an understandable way. Always remain friendly to customers, colleagues and partners according to the situation
• You have mastered all common Microsoft Office products and can use them safely
• You have a good command of both German and English
• Willingness to travel occasionally for customer or site visits

We offer you:

• Independent, demanding as well as varied activity
• Qualified induction and support in our Buddy System
• A detailed introduction to our products
• A high degree of responsibility and independent work
• Adequate pay and good social services
• Numerous further education measures/training courses
• A highly motivated team and a very colloquially environment
• Possibilities to work from home (optional)

Job Requirements

• Professional experience in Electrical/Electronics Technologies, Electrical Theory or Field Service. Solar Industry specific knowledge is a plus
• 3-5+ year of experience in a customer facing role
• Professional verbal and written communication skills in Dutch and English
• Demonstrated project management, account management, organizational skills, and analytical aptitude
• Understanding of Microsoft Office tools and CRM reporting