Teamlead Strategic Account Management (m/f/d) - Munich

Online Birds GmbH; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A company in the tech sector in Munich is looking for a Senior Account Manager to establish their Strategic Account Management department. The ideal candidate will have a strong background in account management, proven skills in customer retention, and the ability to lead a team effectively. Fluency in German and English is required, along with a hands-on mentality and experience in the hospitality industry.

Qualifikationen

• Several years experience in strategic account management or customer success in a digital environment.
• Fluency in both German and English, with a hands-on mentality.
• Experience in building or expanding a department.

Aufgaben

• Establish and lead Strategic Account Management department.
• Develop and implement customer retention strategies.
• Lead account management team to ensure high customer satisfaction.

Kenntnisse

Strategic account management

Customer success

Leadership

Communication

Analytical thinking

CRM systems (HubSpot, Salesforce)

Online marketing knowledge

Jobbeschreibung

Your tasks

• Department Setup & Process Design:You will establish Strategic Account Management as an independent department – with clear structures, efficient processes, and practical standards. You’ll shape the direction, drive initiatives, and lay the foundation for long-term success.
• Strategic Customer Development with Vision:You’ll develop sustainable account strategies that strengthen customer retention and satisfaction – and promote this mindset across the entire team.
• Advisory with Impact: You proactively and strategically engage with existing clients, identify growth and optimization opportunities, and lead targeted up- and cross-selling initiatives.
• Team Leadership & Coaching: You lead our account management team with clarity, empathy, and drive – develop your team members, ensure top-tier consulting quality, and maintain high customer satisfaction.
• CRM & Process Expertise: You actively shape our CRM strategy and ensure the structured, data-driven use of relevant customer insights for continuous improvement.
• Churn Prevention through Proximity: You establish processes to identify potential cancellations early and counteract them through targeted actions – leveraging tools like NPS and more.
• Collaboration at Eye Level:You work closely with Sales, Marketing, and Operations to ensure a seamless customer journey and holistic client experience.
• Expectation Management & Quality Assurance: You define clear statements of work, continuously monitor service delivery, and manage expectations transparently and reliably.
• Strategic Growth: You identify new opportunities – whether through products, clients, or partnerships – and develop them to market readiness together with relevant stakeholders.

Your profile

• Account Management Expertise: You have several years of experience in strategic account management or customer success – ideally in a digital, tech-driven environment or agency setting.
• Hospitality Knowledge:You understand the world of hospitality first-hand and know what matters to hoteliers.
• Proven Track Record: You've demonstrably improved client retention, reduced churn, and driven growth through up- and cross-selling.
• Analytical & Structured: You work data-driven, are familiar with CRM systems like HubSpot or Salesforce, and think in terms of processes.
• Strong Communicator & Empathic: You communicate clearly and persuasively, with tact in client interactions and diplomatic skill in internal alignment.
• Leadership with Integrity:You bring leadership experience, aim to grow further, and lead your team with authentic values and vision.
• Online Marketing Knowledge:You understand the digital funnel, customer journey, and the growth potential they offer.
• Experienced in Building Structures:You've played a key role in building or expanding a department.
• Language & Mobility:You’re fluent in both German and English – and willing to regularly visit clients on-site and represent our company professionally.
• Hands-on Mentality: You think like an entrepreneur, take initiative, own your responsibilities – and never lose sight of the strategic big picture.

Further information

Your contact person

Marina Schmidt, Senior Talent Acquisition Manager