Team Lead Customer Support (mwd)

Boeing; Schleswig-Holstein; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading aerospace company is seeking a Team Lead for Customer Support in Schleswig-Holstein, Germany. The ideal candidate will have over 5 years experience in customer service within aviation logistics, excellent problem-solving skills, and a bachelor's degree in a relevant field. The role involves overseeing after-sales activities and ensuring customer satisfaction across an international client base. The company offers competitive benefits including annual salary reviews and 30 days of vacation.

Leistungen

Annual salary reviews

30 days of paid vacation

Tailored training opportunities

Qualifikationen

• 5+ years of experience in customer service or sales in aviation logistics.
• Successful commercial training in wholesale logistics or relevant higher education.
• Proven English skills at B2 level or higher.

Aufgaben

• Manage internal customer service for after sales in aviation.
• Handle international customers from order to payment.
• Ensure order processing and on-time deliveries.

Kenntnisse

Customer service

Aviation logistics

Problem-solving

Analytical skills

English (B2)

Ausbildung

Bachelor's degree in international management or supply chain

Tools

SAP

MS Office (Excel)

CRM tools (Salesforce)

Jobbeschreibung

Team Lead - Customer Support (m / w / d)

Boeing Distribution Services ISC GmbH

Position Summary :

Boeing Global Services (BGS) Boeing Distribution Services organization is currently seeking a Team Lead Customer Support (Level 4). Distribution Services strives to be the premier Parts Distributor in Aerospace and Defense delivering unmatched quality capability and service for our global customers.

This exciting role will work cross-functionally as a leader amongst peers by responding to high profile customer issues researching situations and advising on resolutions. As well as leading analysis and reviews of customer maintenance operations provisioning spare parts requirements competitors products and services.

Position Responsibilities :

• You will be responsible for internal customer service for after sales activities of consumables for the aviation industry as well as leading escalations with both internal and external stakeholders.
• You will look after an international customer base from order receipt to payment and ensure that the agreed services are fulfilled.
• You will be responsible for order processing and administration including regular deadline monitoring in daily coordination with materials management and the shipping departments to ensure on-time deliveries.
• In cooperation with the sales department you facilitate development of part package proposals spare parts package and transactional sales.
• Advise customers regarding status changes or improvements of orders and follow up.
• In addition you will take on cross-team responsibilities such as creating extended reports (e.g. performance or pipeline health) for and in close cooperation with upper leadership.
• Identifying and implementing best practices in consultation with the manager and functional leader.
• With your advanced knowledge and experience you will support and lead a team in resolving any difficulties that arise as required.

Basic Qualifications (Required Skills / Experience) :

• Successfully completed commercial training in the field of wholesale logistics or any form of higher education (e.g. bachelors degree in international management or supply chain).
• At least five years of professional experience in customer service or sales in the field of aviation logistics and / or wholesale industry.
• Good proven written and spoken English skills (Level B2 or higher for reference).

Preferred Qualifications (Desired Skills / Experience) :

• Within one previous role you gathered experience in supervising employees
• Extensive experience in working with SAP (ideally SAP HANA) or other ERP systems
• Proficiency in using the MS Office package especially Excel
• Excellent problem solving and analytical skills.
• Previous touchpoints with CRM tools like Salesforce or similar.

Benefits :

• Annual salary reviews
• 30 days of paid vacation which increase with length of service as well as social benefits such as capital-forming benefits a childcare allowance and a contribution to the company pension plan
• Cross-functional and international work in teams around the globe
• Tailored training opportunities for your area of work
• Regular working hours and flex time
• An in-house cafeteria with subsidized meals
• A subsidy for the HVV ProfiTicket & free employee parking
• Free-to-use e-charging stations
• Bicycle leasing (JobRad)
• A subsidized membership in the EGYM Wellpass program

Typical Education & Experience (exemplary not required) :

Education / experience typically acquired through advanced education (e.g. Bachelor or commercial training) and typically 5 or more years of related work experience an equivalent combination of formal education and / or hands on experience.

Work Authorization :

This requisition is for a locally hired position in Germany. Candidates must have current legal authorization to work immediately in Germany.

Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants

Education

Not Applicable

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position does not require a Security Clearance.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift

Not a Shift Worker (Germany)

Key Skills

• Law Enforcement
• ABB
• Marine Biology
• Filing
• Automobile
• AV

Employment Type : Full-Time

Experience : years

Vacancy : 1