System Engineer

Cross Border Recruitment; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a System Engineer (IT Support) for a remote role with necessary visits to client sites in Frankfurt. The successful candidate will provide high-quality engineering services via multiple communication channels and be responsible for system integration and technical support. Applicants must have over 3 years of experience in the IT sector and the right to work in Germany without restrictions. English proficiency is essential.

Qualifikationen

• 3+ years of technical support experience in the IT industry.
• Right to work in Germany without any restrictions.
• Familiarity with Windows Server is a plus.

Aufgaben

• Provide 1st and 2nd level technical support for clients both on-site and off-site.
• Perform accurate diagnosis and rectification of system faults.
• Handle system integration and office relocation services.
• Manage small system integration projects.
• Collaborate with partners to provide outstanding customer service.

Kenntnisse

Technical support experience

Windows administration (AD, GPO)

Operating systems knowledge (Windows 10, iOS, Android)

Networking basics (LAN, WAN, Wi-Fi)

Excellent communication skills

Fluent English (spoken and written)

Jobbeschreibung

A Japanese IT Company is currently recruiting a System Engineer (IT Support). This role is remote based, with visits to client sites in Frankfurt as needed.

In this role, you will provide high-quality engineering services through telephone, email, online tickets, and in-person support for both on-site and remote day-to-day tasks. You will also handle system integration work in collaboration with colleagues

ELIGIBLE APPLICANTS :

WORK STYLE : Remote (with regular client site visits in Frankfurt)

TYPE : Permanent, full-time

LOCATION : Frankfurt (Remote-based)

• Provide 1st and 2nd level technical support for clients both on-site and off-site
• Perform accurate and timely diagnosis and rectification of system faults, ensuring prompt case resolution and maximum customer satisfaction
• Handle system integration, office relocation services, system installations, configurations, migrations, and removals for clients and internal systems
• Manage small system integration and office relocation projects, ensuring timely, budget-compliant, and high-quality project deliverables
• Collaborate with partners and provide outstanding customer service
• 3+ years of technical support experience in the IT industry
• Administration experience with Windows services (AD, GPO, Printer, Shared Folders)
• Strong knowledge of operating systems, including Windows 10, iOS, and Android
• Basic knowledge of networking (LAN, WAN, Wi-Fi)
• Familiarity with Windows Server • Excellent communication skills with clients, end-users, vendors, and third parties
• Proficient in English, both spoken and written
• All applicants for the System Engineer must have the right to work in the country without any restrictions as the Company is not able to offer visa support.