Swedish-speaking Customer Expert for Delivery Services

WhereWeWork; Deutschland; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Relocation support

Competitive monthly salary + 2 extra salaries

Health care benefits

Full training

Professional growth opportunities

Free online Greek language courses

Job summary

TP Greece is seeking customer service representatives to join their Nordic team supporting a leading food and grocery delivery platform. Fluency in Swedish and English is essential.

The role includes handling inbound communication, resolving customer queries, and delivering high-quality support. No previous experience is required, but a background in customer service is desirable. The company offers relocation support to Greece, competitive salaries, health benefits, and professional growth opportunities.

Qualifications

• Fluency in Swedish and English is required.
• No specific previous experience required, but a customer service background is a plus.
• Confidence with PC tools and multitasking is needed.

Responsibilities

• Handle inbound communication from restaurant partners and end customers.
• Resolve queries related to orders, refunds, and delivery.
• Deliver professional and empathetic customer service.

Skills

Excellent communication skills in Swedish

Fluent in English

Strong written communication skills

Typing skills

Job description

Job Overview:

Join our Nordic customer experts’ team and become part of a global delivery revolution!

Are you fluent in Swedish and passionate about helping people? Join our team and support one of the world’s leading platforms for food and grocery delivery, serving millions of users across 70+ countries.

This is your chance to work in a dynamic and digital-first environment where you’ll make a real impact in the everyday lives of customers and restaurant partners. You’ll be ensuring smooth, reliable, and satisfying delivery experiences for users across the region—whether it’s lunch, groceries, or last-minute essentials.

What you will do:

• Handle inbound communication (calls, chats, tickets) from restaurant partners and end customers
• Resolve queries related to orders, refunds, delivery, and platform use
• Deliver professional and empathetic customer service support across all service channels
• Follow provided response templates and quality standards
• Escalate sensitive and unresolved issues where necessary
• Perform ad-hoc tasks as required by the project

What you will bring:

• Excellent communication skills in Swedish
• Fluent in English – both spoken and written communication
• Previous experience is not required, but customer service background is a plus!
• Strong written communication and typing skills
• Confident with PC tools and multitasking between platforms

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• The opportunity to work for a Great Place to Work-Certified Company

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.

In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Key Takeaways

• Join our Nordic customer experts’ team to support a leading food and grocery delivery platform.
• Fluent Swedish and English communication skills are essential for this role.
• No previous experience required, but customer service background is a plus.
• What we offer includes relocation support to Greece, competitive salary, and professional growth opportunities.
• This position fosters diversity and provides equal opportunity for all.