Support Account Manager (mfd)

NetApp; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading technology company in Germany seeks a Support Account Manager to combine technical expertise with customer success skills. In this full-time position, you will advise customers on product use, manage escalations, and ensure optimal adoption of solutions. Ideal candidates should possess a Bachelor's degree, strong communication and relationship-building skills, and a technical background in NetApp products or enterprise IT. Proficiency in German and English is a must.

Qualifikationen

• 57 years in customer-facing technical roles like Customer Success or Sales Engineering.
• Proficient in German and English.
• Ability to manage multiple priorities in dynamic environments.

Aufgaben

• Advise customers on products and services to meet business goals.
• Build and maintain relationships with technical stakeholders.
• Manage escalations and conduct technical health checks.

Kenntnisse

Customer Success

Relationship Building

Technical Proficiency

Data Analysis

Project Management

Ausbildung

Bachelor's degree or equivalent experience

Tools

Salesforce

Gainsight

MS Office

Jobbeschreibung

Job Summary

The Support Account Manager (SAM) combines technical expertise with customer success skills to ensure clients achieve maximum value from NetApp solutions. The SAM acts as a trusted advisor driving product adoption, managing escalations, and supporting renewals and expansion opportunities.

Key Responsibilities

• Advise customers on NetApp products and services to meet business goals.
• Build and maintain relationships with technical stakeholders.
• Oversee onboarding, adoption, and capacity management.
• Conduct technical health checks and manage escalations.
• Use data insights for proactive risk mitigation.
• Assess and optimize customer NetApp assets.
• Collaborate with Renewal Specialists and Sales for renewals and expansion.
• Develop and share technical best practices.
• Lead or support strategic initiatives for customer success.
• Work cross‑functionally with internal teams and customer stakeholders.

Qualifications

• Bachelor's degree or equivalent experience.
• 57 years in customer‑facing technical roles (e.g., Customer Success, Sales Engineering, Technical Support).
• Technical proficiency in NetApp products or enterprise IT; storage domain knowledge is a plus.
• Strong communication and relationship‑building skills.
• Ability to manage multiple priorities in dynamic environments.
• Data analysis and strategic recommendation skills.
• Proficiency in MS Office; experience with Gainsight, Salesforce, or similar tools is a plus.
• Ability to work independently and collaboratively; project management familiarity is beneficial.
• Language proficiency in German and English is required.

Employment Type: Full‑Time