Store manager

VEJA; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

An international sustainable fashion brand in Berlin is seeking a Store Manager responsible for leading a high-performing team, optimizing customer experience, and enhancing sales in alignment with the company's values. Ideal candidates will have retail management experience, demonstrate strong customer interaction skills, and possess a passion for sustainable fashion. Responsibilities include overseeing stock management and ensuring the store meets visual merchandising standards. This position requires fluency in English and a proactive approach to achieving sales goals.

Qualifikationen

• Experience in retail and team management required.
• Meticulous with strong customer interaction skills.
• Passionate about fashion and sustainably sourced brands.
• Versatile, organized, motivated, methodical, and professional.
• Fluency in English is mandatory.

Aufgaben

• Lead and train a high-performing store team.
• Monitor performance indicators and implement corrective actions.
• Ensure optimal stock management for product availability.
• Deliver premium customer service aligned with VEJA's values.
• Maintain a store appearance according to VEJA’s guidelines.

Kenntnisse

Team management

Customer interaction

Retail experience

Fluency in English

Commercial sense

Jobbeschreibung

Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials.

VEJA uses Brazilian and Peruvian organic cotton for the canvas and laces, Amazonian rubber for the soles, and various innovative materials conceived in recycled plastic bottles or recycled polyester.

VEJA sneakers are produced in high-standard factories in Brazil. Part of VEJA’s logistics is managed by Log’ins, a professional and social inclusion company.

As Store Manager, you will be responsible for the performance and image of our store.

• You will lead your team, optimize the customer experience, and grow sales in line with VEJA's values.

Team Management

• Integrate and train a high-performing team aligned with VEJA's values.
• Support and motivate team members to achieve both individual and group goals.
• Foster a positive work environment and encourage skill development and internal growth.
• Organize the work schedule and ensure fair task distribution within the team.

Activity Management

• Monitor performance indicators (sales, average basket size, conversion rate, etc.) and implement corrective actions.
• Analyze and optimize store results.
• Develop local commercial strategies to boost activity and build customer loyalty.
• Create regular reports and propose ideas to improve store profitability.

Stock Management

• Ensure optimal stock management to maintain product availability.
• Oversee restocking, delivery control, and tidy storage areas.
• Collaborate with logistics teams to anticipate needs and avoid stockouts.
• Apply procedures for handling unsold and returned products.

Customer Experience

• Provide a warm welcome and personalized service to each customer.
• Train the team in sales techniques and in conveying VEJA's values.
• Identify customer expectations and implement actions to enhance satisfaction.

Brand Consistency & Image

• Ensure the store is well-maintained and follows VEJA's merchandising guidelines.
• Create an attractive sales environment aligned with VEJA's mission.
• Understand the VEJA project and its commitments, and communicate them to the team and customers.

Communication

• Communicate regularly with head office to ensure smooth information flow.
• Report customer feedback and expectations to contribute to product and commercial development.
• Participate in discussions with other stores and head office to share best practices and ensure a consistent VEJA experience.

Profile

• Experience in retail and team management required.
• You are meticulous and enjoy customer interaction.
• You are curious and passionate about fashion and transparently sourced brands.
• You are versatile, organized, motivated, methodical, and professional.
• Fluency in English is required.

Key Responsibilities Summary

• Management & Leadership: Recruit, train, and lead an engaged team.
• Customer Experience: Deliver premium customer service and embody VEJA's values.
• Commercial Management: Monitor KPIs and optimize sales performance.
• Merchandising & Image: Ensure the store's appearance aligns with VEJA’s visual guidelines.
• Operational Management: Oversee stock, orders, and internal processes.
• Significant experience in store management and team leadership.
• Strong commercial sense, leadership skills, and excellent communication.
• Keen interest in sustainable fashion and VEJA's values.
• Energetic, organized, and autonomous.