Staff IT Service Desk 1st / 2nd Level (m/f/d)

Gradient IT; Dresden; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Regulated and flexible working hours

Team events

Mobility allowances

Sick child salary continuation

Employee discounts

Job summary

A leading company in IT services is looking for a Staff IT Service Desk agent. The role involves providing first-line support to colleagues, managing service requests, and resolving IT issues. Candidates should possess strong knowledge in Windows 10 and have relevant IT training, ideally with certification in ITIL.

Qualifications

• Completed training in the IT sector.
• Professional experience as an IT service desk agent or IT support employee.
• Knowledge of ITIL (certification preferred).

Responsibilities

• First point of contact for internal IT service desk.
• Evaluate service requests and incidents based on business impact.
• Provide support for Windows 10 and standard software.

Skills

Windows 10

Customer Service Orientation

Problem Solving

Education

IT specialist - system integration

IT system clerk

Job description

Staff IT Service Desk 1st / 2nd Level (m/f/d)

Post Date: 8/23/2022

Сompany offers

• • Regulated and flexible working hours from Monday to Friday (no shift work) with the possibility to work remotely some days of the week.
• • A motivated team with a strong sense of community and a structured induction.
• • A dynamic working environment and close-knit management culture.
• • A high level of personal responsibility and active influence on a successful IT system landscape.
• • Individual promotion and opportunities for further development.
• • Duz culture and humorous, open cooperation
• • Mobility allowances (JobRad, job ticket / underground parking space)
• • Salary continuation in case of a sick child (up to 5 days)
• • Legendary team events
• • Employee discount at Cyberport
• • Further benefits through affiliation with Hubert Burda Media

Responsibilities

• • You are the first point of contact for our internal IT service desk.
• • You will receive service requests and incidents, evaluate them according to their business impact, analyze underlying problems and ensure a solution or implementation.
• • You support the Cyberport colleagues with IT questions.
• • You work responsibly in the areas of authorization, client and asset management.
• • According to a predefined plan, you will participate in the on-call duty in rotation with your team colleagues.

What you should have

• • You have successfully completed training in the IT sector, e.g. as an IT specialist - system integration (m/f/d) or IT system clerk (m/f/d).
• • You have already gained professional experience as an IT service desk agent (m/f/d) or IT support employee (m/f/d) in the 1st / 2nd level area.
• • You provide competent solutions with your good knowledge of Windows 10 (ideally also MacOS) and common standard software (e.g. Microsoft Office).
• • You have already gained initial experience in the area of ITIL (ideally with Foundation certification).
• • You have a high degree of customer, service and solution orientation.
• • Business fluent German for active communication and ideally initial English skills round off your talent.

Java, AWS, Clean Code and SOLID principles