Staff IT Service Desk 1st / 2nd Level (m/f/d)

Gradient IT; Dresden; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading company in IT services is looking for a Staff IT Service Desk agent. The role involves providing first-line support to colleagues, managing service requests, and resolving IT issues. Candidates should possess strong knowledge in Windows 10 and have relevant IT training, ideally with certification in ITIL.

Leistungen

Regulated and flexible working hours

Team events

Mobility allowances

Sick child salary continuation

Employee discounts

Qualifikationen

• Completed training in the IT sector.
• Professional experience as an IT service desk agent or IT support employee.
• Knowledge of ITIL (certification preferred).

Aufgaben

• First point of contact for internal IT service desk.
• Evaluate service requests and incidents based on business impact.
• Provide support for Windows 10 and standard software.

Kenntnisse

Windows 10

Customer Service Orientation

Problem Solving

Ausbildung

IT specialist - system integration

IT system clerk

Jobbeschreibung

Staff IT Service Desk 1st / 2nd Level (m/f/d)

Post Date: 8/23/2022

Сompany offers

• • Regulated and flexible working hours from Monday to Friday (no shift work) with the possibility to work remotely some days of the week.
• • A motivated team with a strong sense of community and a structured induction.
• • A dynamic working environment and close-knit management culture.
• • A high level of personal responsibility and active influence on a successful IT system landscape.
• • Individual promotion and opportunities for further development.
• • Duz culture and humorous, open cooperation
• • Mobility allowances (JobRad, job ticket / underground parking space)
• • Salary continuation in case of a sick child (up to 5 days)
• • Legendary team events
• • Employee discount at Cyberport
• • Further benefits through affiliation with Hubert Burda Media

Responsibilities

• • You are the first point of contact for our internal IT service desk.
• • You will receive service requests and incidents, evaluate them according to their business impact, analyze underlying problems and ensure a solution or implementation.
• • You support the Cyberport colleagues with IT questions.
• • You work responsibly in the areas of authorization, client and asset management.
• • According to a predefined plan, you will participate in the on-call duty in rotation with your team colleagues.

What you should have

• • You have successfully completed training in the IT sector, e.g. as an IT specialist - system integration (m/f/d) or IT system clerk (m/f/d).
• • You have already gained professional experience as an IT service desk agent (m/f/d) or IT support employee (m/f/d) in the 1st / 2nd level area.
• • You provide competent solutions with your good knowledge of Windows 10 (ideally also MacOS) and common standard software (e.g. Microsoft Office).
• • You have already gained initial experience in the area of ITIL (ideally with Foundation certification).
• • You have a high degree of customer, service and solution orientation.
• • Business fluent German for active communication and ideally initial English skills round off your talent.

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