Sr Specialist IT Onsite Support

National Association of Women in Construction; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading organization in women's construction advocacy seeks an IT Support Specialist to provide comprehensive technical support. This role involves troubleshooting and resolving IT issues, managing IT inventory, and delivering friendly assistance to end-users. The ideal candidate will excel in communication, analytical skills, and possess a strong aptitude for problem-solving. Applicants should have experience with Windows OS, Microsoft Office, and remote management tools. Competitive benefits include a 401(k) plan, paid time off, and health insurance.

Leistungen

Weekly Paychecks

Paid Time Off

Insurance packages

401(k) with company match

Education Reimbursement

Qualifikationen

• Detail-oriented with a focus on quality and user satisfaction.
• Ability to communicate complex technical information clearly.
• Strong capacity for troubleshooting and resolving technical issues.

Aufgaben

• Provide timely support to all users experiencing IT issues.
• Document technical problems and assist IT teams as needed.
• Manage IT inventory and communicate with technical and non-technical users.

Kenntnisse

Customer Service Skills

Attention to Detail

Analytical Skills

Problem-Solving Abilities

Communication Skills

Organizational Skills

Tools

Windows 7/10

Microsoft Office

Remote Session Tools

Android & iOS

Mobile Device Management

Google Apps for Business

Jobbeschreibung

Discover a more connected career

The IT Support Specialist is primarily responsible for supporting IT systems' end-users by troubleshooting and repairing technical products while using technical expertise and the Company's diagnostic tools. The IT Support Specialist possesses in-depth knowledge of the Company‘s IT infrastructure so, when required or necessary, it is able to assist Enterprise-level IT teams to identify, support and resolve IT issues.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you'll do

Provides friendly, courteous and quality support to all users.

• Possesses a high level of self-accountability to provide a timely resolution to technical issues.
• Responds to incoming telephone calls, voicemails, web-submissions, emails, chats and face-to-face requests for assistance from users experiencing IT problems.
• Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems in an effort to minimize system downtime in a multi-user environment (i.e., client specific applications, printers, workstations, etc.).
• Documents IT inventory assignments and regularly inventories them.
• Supports and assists other IT Support Staff.
• Communicates technical information to both technical and non-technical users. Adapts communication style and presentation as appropriate for the given audience.
• Appropriately routes and escalates incidents to appropriate resources.
• Stays current with fundamental operations of relevant software, hardware and other equipment.
• Travels to branch locations as requested.
• All other duties as assigned.

What you’ll need

• Acute attention to detail
• Good, honest and respectful written and oral communication skills
• Perceptive demeanor that can relate to individuals at all levels throughout the Company
• Possess strong analytical and problem-solving abilities
• Knowledge of and ability to troubleshoot problems/configure prominent business computer hardware, software applications and operating systems with a focus on quality including, but not limited to:
  • Windows 7/10; Microsoft Office
  • Printer Support (TCP/IP Settings, SMTP, etc.)
  • Installing network printers and troubleshoot printer connectivity problems
  • Knowledge of and ability to use Remote Session (e.g., LogMeIn Rescue, VNC, etc.)
  • Android & IOS mobile technologies
  • Mobile Device Management (e.g., Airwatch)
  • Experience with Google Apps for business preferred
• Ability to manage and protect highly confidential information
• Strong organizational skills and time management