Specialist Information Solutions (m/f/d), Dutch speaking

Roche; Mannheim; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A global healthcare company in Mannheim is seeking a Specialist Information Solutions (m/f/d) to be the primary contact for complex IT challenges. Responsibilities include troubleshooting, managing customer inquiries, and supporting various IT solutions. The ideal candidate has a background in IT or medical technology, strong networking knowledge, and fluency in Dutch and German, with good English communication skills.

Qualifikationen

• Completed degree in computer science, medical technology, IT specialist training or similar.
• Experience in IT support or software solution implementation, preferably in medical or laboratory technology.
• Structured, independent work style, and effective team player.

Aufgaben

• Analyze and resolve malfunctions in Roche Information Solutions products.
• Ensure that networks function smoothly and troubleshoot issues.
• Process inquiries and manage complaints in coordination with global support.
• Support product updates and documentation solutions in the CRM system.
• Assist with customer training and implement optimizations.

Kenntnisse

IT networks

Operating systems

Database knowledge (e.g., SQL)

Customer communication

Problem-solving

Teamwork

Fluency in Dutch

Fluency in German

Fluency in English (min. B1/B2)

Ausbildung

Degree in computer science or medical technology

Vocational training as IT specialist

Jobbeschreibung

Your new team

You will become part of an intercultural and highly specialized team that acts as a central point of contact for complex IT questions from our customers in the EMEA region. We are the interface between our customers (laboratories, hospitals) and global development. Our spirit? We solve every problem, learn from each other, and ensure that technology serves people.

Responsibilities | What awaits you

As a Specialist Information Solutions (m/f/d), you are the central point of contact for complex IT challenges in the laboratory infrastructure. Your main task is to ensure that our customers' networks and systems function smoothly. Your main tasks are:

• You analyze and resolve malfunctions in our Roche Information Solutions products – either via remote maintenance (Remote Service) or by simulating customer environments in our own laboratory.
• You ensure that our customers' networks function. Troubleshooting firewalls, network components, and remote maintenance at the customer’s site are your daily business.
• You process customer and employee inquiries (by phone and in writing) and manage complaints (PRI) in close coordination with global 3rd Level Support.
• You support product updates, upgrades, and patches, ensure seamless documentation of all solutions in the CRM system, and occasionally assist with customer and employee training.
• You support and implement optimizations in support as well as in the lifecycle of Roche Information Solutions products and actively participate in improvement initiatives.

Qualifications | What you bring with you

In addition to a completed degree in computer science, medical technology, vocational training as an IT specialist, or a comparable qualification with relevant professional experience, you bring sound knowledge in the areas of IT networks, operating systems (e.g., Windows), and ideally databases (e.g., SQL). The following points complete your profile:

• Experience in IT support or in the implementation of software solutions, preferably in the medical or laboratory technology environment, is a great advantage.
• You communicate confidently and solution-oriented, even in complex situations, and enjoy direct customer contact.
• You work structured, independently, and are a true team player who is happy to share knowledge.
• You are fluent in Dutch and German. You also communicate confidently in English (min. B1/B2).

Your application

We kindly request the following documents from you:

• Current CV
• Your official (educational) certificates & proof

Further documents are not absolutely necessary at this time. Please note before submitting your application that no further documents can be added afterward.

Apply now – we look forward to hearing from you! Your contact to us! With people. For people.

Do you need further support?

Please have a look at our FAQs, you will find them via https://careers.roche.com/global/en/faq.

A healthier future drives us to innovate. Together, more than 100 000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.