Spanish Speaking Customer Service for Renewable Energy industry

Mercier Consultancy; Deutschland; Remote; EUR 30.000 - 50.000; Vollzeit

Zusammenfassung

A leading consulting firm in Germany is looking for a Spanish Speaking Customer Service Representative to support clients in the renewable energy sector. This role focuses on delivering exceptional service to Spanish-speaking customers, promoting renewable energy solutions, and documenting interactions. The ideal candidate will have fluency in both Spanish and English, with strong customer service skills and a passion for sustainability. A relocation package and various benefits are offered.

Leistungen

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Monthly Performance Bonus

Free Greek Course

Qualifikationen

• Fluency in Spanish and English is essential.
• Experience in customer service, preferably in renewable energy.
• Detail-oriented with a passion for sustainability.

Aufgaben

• Deliver outstanding customer service in Spanish.
• Assist customers with inquiries regarding products and installations.
• Document customer interactions in the CRM system.

Kenntnisse

Fluency in Spanish

Fluency in English

Customer service skills

Communication skills

Problem-solving abilities

Tools

CRM systems

Jobbeschreibung

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Service Representative in the Renewable Energy industry. In this integral role, you will provide exceptional support to our Spanish-speaking clients, helping them understand and engage with our renewable energy solutions.

Your fluency in Spanish will be essential in assisting customers with inquiries related to our products, services, and installation processes. You will play a critical role in promoting the benefits of renewable energy, ensuring that our clients feel valued and informed about their options.

Responsibilities

• Deliver outstanding customer service in Spanish via phone, email, and chat regarding renewable energy solutions
• Assist customers with inquiries about products, service options, installations, and energy savings
• Provide guidance on the benefits of renewable energy and address any concerns or questions
• Document customer interactions and inquiries accurately in our CRM system
• Collaborate with technical and sales teams to ensure resolution of customer issues
• Collect feedback from clients to help improve our service offerings
• Stay informed about industry trends and advancements in renewable energy technologies

Requirements

• Fluency in Spanish and English, with strong communication and interpersonal skills
• Excellent customer service skills with a focus on addressing client needs
• Experience in customer service, preferably in the renewable energy or related industry, is a plus
• Able to handle multiple inquiries efficiently and effectively
• Detail-oriented with strong problem-solving abilities
• Passion for renewable energy and commitment to promoting sustainability
• Familiarity with customer support software and CRM systems is advantageous

Benefits

• Fully Paid Relocation Package (Flight, Transfer and Hotel)
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support in Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...