Spanish-Speaking Anti-Financial Crime Experts

WhereWeWork; Deutschland; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Complete support for relocation

Competitive monthly salary + bonuses

Health care benefits

Free online Greek language courses

Professional growth opportunities

Job summary

TP Greece is looking for a Spanish speaking Customer Service Specialist to join their Anti-Financial Crime Customer Experts team. This role involves supporting customers across various channels while ensuring high customer satisfaction.

Excellent proficiency in Spanish and good English communication skills are required. The company offers relocation support, competitive salary, bonuses, health care benefits, and professional development opportunities.

Qualifications

• Fluency in Spanish is essential.
• Strong communication in English required.
• Experience in customer service or customer facing roles preferred.
• Computer knowledge and problem-solving skills are important.

Responsibilities

• Support customers via phone, chat & email.
• Prevent fraud, protect data, and safeguard customers.
• Maintain high customer satisfaction and follow up on cases.

Skills

Fluency in Spanish

Very good written and oral communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Tools

CRM tools

Job description

Job Overview:

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data and safeguard the customers of a leading Mobile Bank

TP in Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.

We are seeking a Spanish speaking Customer Service Specialist to support Spanish speaking customers.

In the Customer Service team, you will be the frontline of the bank to the Spanish speaking market, providing excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!

Take a step forward and join us in Greece!

What you will do:

• Support customers via phone, chat & e-mail
• Prevent fraud, protect data and safeguard customers
• Be an ambassador of our client
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring:

• Fluency in Spanish
• Very good written and oral communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness, experience with CRM tools preferred
• Ability to work under stressful and testing situations with customers
• Experience in customer service or customer facing roles preferred
• Can do attitude, willingness to learn and reliability are essential to your success in this role!
• Must hold EU citizenship/ EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more!

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Extra info

Please note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan. At TP Greece we are committed to the necessary measures so that all TP employees are and feel safe!