Solutions Engineer (m/f/d)

Building Radar GmbH; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A dynamic tech company in Munich is seeking an Onboarding Manager to oversee the onboarding process for new customer Proof of Concepts (POCs). The role includes conducting user interviews, configuring platforms, managing onboarding timelines, and facilitating handovers to the Customer Success team. Candidate must be proactive, well-structured, and fluent in both German and English. This position offers a hybrid work model, unlimited vacation, and various employee benefits that promote a motivating team culture.

Leistungen

Unlimited vacation

Hybrid work model

In-house fitness studio

Development budget

Referral program

Family & pet-friendly policies

Cool team events

Qualifikationen

• Proactive and structured approach to guide customer onboarding.
• Ability to communicate clearly and convincingly with customers.
• Experience in managing customer workflows and expectations.

Aufgaben

• Conduct structured user interviews to understand customer needs.
• Set up customer accounts and ensure smooth platform configuration.
• Manage onboarding processes and coordinate with Sales for success.
• Ensure early activation and address risks proactively.
• Facilitate smooth handover to Customer Success teams.

Kenntnisse

Project management

Customer communication

Fluency in German

Fluency in English

Adaptability

Technical affinity

Jobbeschreibung

Your mission

As an Onboarding Manager (m/f/d), you will take ownership of the entire onboarding process for new customer Proof of Concepts (POCs). You will guide customers from contract signature through activation and first value realization, ensuring they are set up for success before being handed over to a Customer Success Manager after conversion. You will work closely with the Sales and Customer Success teams to deliver a smooth, structured, and value‑driven onboarding experience.

Your Responsibilities

• Customer Discovery & Interviews – You conduct structured user interviews to understand customer workflows, priorities, and success criteria. You translate these insights into concrete onboarding and configuration concepts that lay the foundation for a successful partnership.
• Platform Setup & Configuration – You set up customer accounts and configure Building Radar according to industry, region, and buyer persona. Through regular review sessions, you optimize filters, signals, and settings, and ensure that the CRM is properly set up and all administrative processes run smoothly.
• POC Project Management – You manage the entire onboarding and POC process, plan timelines, coordinate milestones, and prepare and co‑lead kick‑off meetings together with the Sales team. In strategy sessions, you validate value propositions with customers and ensure that the defined goals are achieved.
• Customer Enablement & Early Activation – You guide new users through their first steps on the platform, enable them to use it effectively, and ensure that all relevant stakeholders quickly understand and realize the value of Building Radar. You identify risks early and proactively mitigate them to keep the POC on track.
• Handover to Customer Success – You prepare a structured and insight‑driven handover to the Customer Success team, including a clean system setup, clearly defined use cases, and meaningful usage and adoption data, ensuring a seamless transition into long‑term customer success management.

Your profile

• You are proactive, well‑structured, and motivated to actively shape a key part of the customer journey.
• You enjoy working directly with customers and internal stakeholders and are able to communicate clearly and convincingly, even in complex situations.
• You thrive in dynamic, fast‑growing environments and bring flexibility, curiosity, and a strong sense of ownership.
• You combine strong project management skills with a hands‑on mindset and enjoy taking initiative.
• You have a natural affinity for technology, CRM systems, and process‑driven work.
• You work independently while also valuing close collaboration with Sales and Customer Success teams.
• You are fluent in both German and English, written and spoken.
• You are willing and able to travel to meet customers on site.

Why us?

Our Customer Success Team: Customer Success is the guiding principle of Building Radar. We can only be successful if our customers are. Therefore, become a member of our team!

• We are passionate about creating value for our customers and finding creative solutions for technical and personal challenges.
• We are the point of contact for all topics related to process design and the execution of strategies in the proactive acquisition of our customers.
• We bring the party to the customer by anchoring complicated issues in our customers' minds and awakening their ambition in proactive acquisition with unusual concepts and great verve.

Why Building Radar?

• Shape the Revolution! Together with Building Radar you will have the opportunity to shape the revolution and be a change in the construction industry. You will have the chance to work with cutting‑edge technology, be part of ground‑breaking initiatives, and help drive the industry forward. You will have the opportunity to have a direct and lasting impact on the future of the construction industry.
• World Wide Vibes! As a member of our team, you will have the opportunity to work with professionals from 11+ countries around the world. Our team is full of motivated, passionate individuals from all walks of life, and we believe that embracing our global diversity will lead to greater creativity and innovation.
• Hybrid Work Model: At our company, we offer a hybrid work model, allowing you to have the flexibility to work both in‑office and remotely.
• Unlimited Vacation: Enjoy flexibility in your time off with our unlimited vacation policy. Take the time you need to recharge and come back to work refreshed and ready to tackle new challenges.
• Cool Events: We offer awesome events, like mountain weekends, Oktoberfest visits, breakfasts, offsites and GoKart races - all designed to make our team bond and have a great time.
• Sport is our Passion: Our in‑house fitness studio is an excellent benefit for those looking to stay fit and healthy. As a balance to the work in the office, we offer you a contribution to the membership.
• Financial Compensation: We value your work and offer you variable salary components and special bonuses.
• Referral Program: At our company, we offer an exciting referral program that rewards you for introducing friends and family to our company.
• Development Budget: We understand the importance of supporting our team’s professional growth and development. For that reason, we provide a development budget to help you stay on top of the latest tools and trends or to learn new skills.
• Family & Pet friendly: We are committed to creating a family‑ and pet‑friendly atmosphere for our team.
• You’ll never walk alone: To win the hearts and minds of our new team members and make their transitions into their role as smooth as possible, we offer a Buddy program during the onboarding journey.