Software Support and Development Engineer (m/f/d)

Kion Group; Augsburg; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global logistics solutions provider in Germany is seeking a Service Delivery Manager to provide software support and manage service delivery for customers. This role involves on-call duties, project collaboration, and support for existing customers. Candidates should have experience in 24/7 support, knowledge of automation and warehouse systems, and proficiency in Java and databases. Proficiency in English and German is required. Flexibility for travel is also necessary. Join an innovative team driving logistics solutions.

Leistungen

Benefits of an International MDax Group

Plenty of room for creativity

Flexible and mobile working

Individual support and development

Employee discounts

Qualifikationen

• Experience with 24/7 on-call 2nd level support is required.
• High level of customer orientation is critical.
• Knowledge in automation and warehouse management systems is essential.

Aufgaben

• Assuming on-call duties in an international environment.
• Managing service delivery for new and existing customers.
• Providing software support and documentation.
• Collaborating on software projects.
• Commissioning international project and after-go-live support.
• Supporting existing customers with services.

Kenntnisse

24/7 on-call 2nd level support

Service and customer orientation

Automation knowledge

Logistics IT environment knowledge

Good written and spoken English

Good written and spoken German

Java software development

Database handling (Oracle)

Jobbeschreibung

About Dematic
Dematic is a leading global provider of intelligent intralogistics solutions - from storage to material flow and order picking.
With a comprehensive range of innovative logistics systems, product solutions and services, we offer our customers unique perspectives for the movement of their goods and information through the supply chain.
Dematic can look back on almost 200 years of tradition as an innovation driver. With more than 7,000 employees at over 50 locations worldwide, the company has built more than 6,000 distribution and industrial logistics systems.

About KION
Since 2016, Dematic has been part of the KION Group, the global industry leader for industrial trucks, associated services and supply chain solutions, which also includes Linde Material Handling GmbH and Still GmbH. KION thus holds the No. 2 position in intralogistics worldwide.

We offer:

• Benefits of an International MDax Group (KION Group)
• Plenty of room for creativity in a rapidly growing company
• Flexible and mobile working
• Individual support and development
• Employee discounts

Tasks and Qualifications:

Your Tasks:

• Assumption of on-call duties in an international environment
• Service delivery manager for new and long-term existing customers
• Carrying out software support incl. documentation of incoming service cases including description of solutions
• Project collaboration in software projects (CS, MU, PS, IS)
• International project commissioning and after-go-live support
• Service support for existing customers (WCS, MFC)
• Software development for WCS, MFC and OFS systems (PTL, PbV)
• Change request processing for existing customers

Your Qualifications:

• Experience with 24/7 on-call 2nd level support
• High level of service and customer orientation
• Knowledge in the automation environment / warehouse management systems
• Knowledge of the logistics IT environment
• Good written and spoken English & German
• Willingness to travel
• Experience with sophisticated software architectures
• Experience in Java software development (min. 3 years of professional experience desirable)
• Confident handling of databases (Oracle)