Service Sales Specialist

Repligen Corporation; Rellingen; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading biopharmaceutical company is looking for a Service Sales Specialist for Instrumentation. This role requires managing service sales accounts, negotiating contracts, and enhancing customer relationships. The ideal candidate has a Bachelor's degree, with 3-5 years in customer service and sales experience, preferably with lab exposure. Significant initial travel is expected to establish customer connections. Join a dynamic team aiming to drive satisfaction and revenue through service offerings.

Qualifikationen

• 3-5 years of customer service or sales experience preferred.
• Lab experience is desirable.
• Proficient in project planning and basic data analysis.

Aufgaben

• Manage service sales accounts to ensure customer satisfaction and drive growth.
• Negotiate contracts with customers.
• Promote and secure service contracts and maintenance services.
• Build and maintain strong customer relationships.
• Collaborate with cross-functional teams on service offerings.
• Respond promptly to customer inquiries.
• Travel to customer sites as needed.

Kenntnisse

Communication skills

Detail-oriented

Customer-oriented

Team player

Time management

Ausbildung

Bachelor’s degree

Tools

SalesForce or CRM

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Jobbeschreibung

Overview

The Service Sales Specialist for Instrumentation in Biopharma will play a critical role in maximizing the value of our extensive installed base. This position focuses on uncovering and identifying instruments currently in use at customer sites that are not fully captured in our records. The individual will work closely with our established sales team to strengthen customer relationships and expand service opportunities.

This role requires proactive engagement with customers through on-site visits, making travel a significant component of the job. By mapping and documenting instruments, the Service Sales Specialist will help ensure comprehensive coverage for service contracts, preventative maintenance, and qualification services. This position combines investigative fieldwork with consultative selling, aiming to enhance customer satisfaction while driving revenue growth through service offerings.

Responsibilities

• Manage assigned service sales accounts to ensure customer satisfaction and drive business growth.
• Negotiate pricing and site contracts with customers while maintaining compliance and company objectives.
• Proactively promote and secure annual Service Contracts, Preventative Maintenance, and Qualification services.
• Build and maintain strong customer relationships to foster trust and long-term partnerships.
• Collaborate with leadership and cross-functional teams to refine service offerings and align on priorities.
• Respond to customer inquiries promptly and professionally, providing expert guidance on cuándo options.
• Maintain accurate records of service quotes, agreements, and communications in CRM systems.
• Gather and share customer feedback with internal teams to support continuous improvement.
Travel to customer sites as needed to strengthen relationships and enhance service delivery.Travel during the first 12 to 18 months will be heavy but will reduce over time.
• Operate with autonomy, making strategic decisions to meet customer needs and achieve business goals.

Qualifications

Education and/or Work Experience Requirements

Bachelor’s degree. Preferred work experience includes 3‑5 years office experience, 3‑5 years customer service, quoting, vendor management, data entry. Lab experience is desired.

Travel Requirement: For the first 12 to 18 months, this role will require significant travel within the assigned region to meet and establish relationships with all customers. Travel is expected to decrease over time as these relationships are built and maintained TOEAM.

The employee in this role should have some or all of the following characteristics: communication and writing skills; comprehension and summarizing skills; detail‑oriented computer skills: Word, Excel, PowerPoint, Web (++). Project planning and basic data analysis is preferred.

Additional competences required: professional, troubleshooting, analytical, process comprehensive, customer‑oriented, multitasking, meticulous, thorough, organized, neat, methodic, teamwork‑oriented, cooperative.

• Service sales experience preferred
• Sales support/Inside Sales experience preferred (business background helpful)
• SalesForce or CRM experience desired
• Strong phone and video call presence
• Rigor and intensity regarding driving inside sales
• Team player, ability to collaborate well with other parts of the business
• Strong time management and prioritization skills
• Demonstrated ability to build and maintain strong working relationships with internal teams and customers
• Ability to maintain a professional image under pressure
• Success orientated negotiation skills
• ાંડ marketing skills desirable