Service Engineer & Customer Support - Surface Mount Technology(m/f/d)

Fischer HRM GmbH - Japan Desk / 日本デスク; Deutschland; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A global manufacturing company in the Düsseldorf area seeks a motivated Service Engineer to install and support SMT products across Europe. The role involves extensive customer interaction, technical training, and collaboration with international teams. Competitive benefits include a company car and flexibility for home office. The ideal candidate will have a relevant technical degree and fluency in English, with additional European languages being advantageous.

Leistungen

Company car for private use

30 days vacation

Home Office option

Qualifikationen

• Successfully completed degree in electrical engineering or mechatronics.
• Experience in installation and maintenance of technical products.
• Fluency in English and preferably German.

Aufgaben

• Installation, maintenance, and repair of SMT products.
• Conduct technical trainings for customers and partners.
• Serve as main contact for technical inquiries.

Kenntnisse

Technical affinity

Communication skills

Self-motivation

Problem-solving

Ausbildung

University degree or vocational training in a technical field

Tools

CAD software

Jobbeschreibung

Our client is a Japanese manufacturer of motorized products with a presence in the global market. At their German base in the Düsseldorf area, the company coordinates sales activities for their Robotics Division, covering Europe and North Africa. This includes innovative solutions and machinery in the area of Surface Mount Technology (SMT).

The company is seeking a motivated Service Engineer to join and support their international team. The first phase includes intensive job training to acquire in-depth knowledge of company-specific products and prepare to support customers independently.

Responsibilities:

• Installation, maintenance, repair, and other service works for SMT products for customers in Germany and Europe-wide
• Provide technical trainings for customers and distribution partners
• Act as the main contact person for customers and partners regarding technical issues and inquiries via phone, email, and on-site visits
• Close cooperation with other service technicians in Europe, business support and back-office teams, sales managers, and engineers from the customer side
• Documentation of service activities

Qualifications:

• Successfully completed university degree or vocational training in a technical field such as electrical engineering, mechatronics, etc.
• Relevant professional experience in the installation and maintenance of technical products or similar
• High technical affinity for software (experience with CAD or (SPS-)programming welcome)
• Ideally, general knowledge of precision mechanics
• Language Skills: business fluent English; German and other European languages advantageous but not a must
• High level of self-motivation, strong sense of responsibility, willingness to learn
• Valid driver’s license as well as an openness for frequent business travel (60-70%)

Benefits:

• Company car for private use
• 30 days vacation
• Home Office option available
• International team with the opportunity to travel and work abroad

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.