Senior Training and Quality Associate (d/f/m) at Solaris

Solaris; Berlin; Vor Ort; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A leading financial services technology company in Berlin is seeking a Senior Training and Quality Associate. This role involves performing Quality Assurance checks and creating training materials for Operations teams. Candidates must have over 4 years of experience in the banking sector and be fluent in German. The company promotes personal growth and fosters an inclusive environment.

Leistungen

Home office budget

Transparent framework for career goals

Qualifikationen

• 4+ years of experience within the banking or financial services industry, focusing on Quality Assurance processes and best practices.
• Strong knowledge of Banking Operations, KYC Operations, and/or Customer Support.
• Understanding of training methods and content creation.

Aufgaben

• Perform Quality Assurance checks on Solaris Operations teams.
• Create and improve training material and content for new hires.
• Support process improvement based on Quality Assurance outcomes.

Kenntnisse

Native in German

Fluent in English

Exceptional collaboration skills

Problem-solving skills

Clear, concise communication

Ausbildung

Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field

Jobbeschreibung

Senior Training and Quality Associate (d/f/m) at Solaris

Berlin

Solaris is a tech company with a full German banking license. Our Banking-as-a-Service platform enables businesses to offer their own financial products. With our straightforward APIs, our partners can access and integrate a wide range of solutions such as digital banking, payments, cards, identification and lending services. As a market leader we are driven by bringing transformational change to the financial services industry.

We love what we do and we love our team. We are 500+ people from over 70 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries. Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team. We believe and invest in personal growth.

Quality Assurance :

• Perform Quality Assurance checks on Solaris Operations teams (internal and external), from KYC Operations to Banking Operations and Customer Support.
• Analyse the results of the regular Quality Assurance outcomes and deliver necessary actions to improve results with internal stakeholders.
• Improve continuously the T&Q processes and tools.
• Support processes improvement within Solaris based on outcomes of Quality Assurance checks.
• Support reporting creation and improvement to stakeholders and management.

Training :

• Create and continuously improve training material and content for the new hires of Solaris Operations and current analyst.
• Deliver any additional training whenever required.

We\'d love to see

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

Hard Skill :

• Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field.
• 4+ years of experience within the banking or financial services industry, with particular focus on Quality Assurance processes and best practices.
• Strong knowledge of Banking Operations, KYC Operations and/or Customer Support
• Understanding of training methods and training content creation
• Native in German, fluent in English

Soft Skill :

• Exceptional collaboration, and communication skills.
• Problem-solving skills.
• Clear, concise, and open communication.
• Ability to articulate complex ideas and foster understanding among different stakeholders.
• Hands-on
• Home office budget
• Transparent framework to support your career goals

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.

To all recruitment agencies: Solaris does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Solaris employees or any other venture in our ecosystem. Solaris is not responsible for any fees related to unsolicited resumes.

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