IT Desktop Support Engineer

RxREVU, Inc.; Wetzlar; Vor Ort; EUR 32.000 - 45.000; Vollzeit

Zusammenfassung

RxREVU, Inc. seeks an IT Desktop Support Technician to provide on-site hardware and software support at our Wetzlar, Germany location. You will resolve desktop, printer and peripheral problems, work with Windows, Mac and Linux systems, and assist with network access and remote tools.

The role requires 2–4 years of field support experience, a proactive approach, and strong communication with users and IT teams. 1 resource, long-term contract with potential extension, on-site only.

Qualifikationen

• Experience providing IT infrastructure field support including hardware, software and OS issues.
• Ability to install and troubleshoot desktops, printers, laptops and peripherals.
• Familiarity with enterprise LAN/WAN concepts and VPN/RDP usage.
• Experience with Windows, Mac and Linux OS administration is preferred.
• Knowledge of TCP/IP networking, DNS, DHCP, VPN and remote access tools.
• Capability to perform smart hand activities and lift equipment up to 50 lbs.
• Strong problem-solving, deductive reasoning and reliability under deadlines.

Aufgaben

• Provide on-site IT desktop support at the Wetzlar location.
• Troubleshoot and resolve hardware and software issues with minimal impact to users.
• Assist with network and peripheral device problems and basic OS administration.

Kenntnisse

Desktop support

Hardware troubleshooting

Windows OS

Mac/Linux OS

TCP/IP networking

VPN/RDP

Printer/peripheral support

ServiceNow/Remedy

Customer communication

Ticketing/incident management

Ausbildung

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Jobbeschreibung

Job Title: IT Desktop Support Technician

Job Type & Location: Onsite || Wetzlar, Germany (1 resource, 2-4 yrs exp) - Address (Ernst-Leitz-Straße 17-37, 35578 Wetzlar, Germany)) || Long-term contract (9 Months with possibility for extension)

Job Requirements

Technical

• Minimum 2 to 4 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical

• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work

• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules