(Senior) Subject Matter Expert - Customer Enablement DACH region (m / w / d)

Maltego Technologies; München; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

A leading cybersecurity platform provider seeks a Subject Matter Expert (SME) based in Munich. This role focuses on customer enablement through training and ongoing support, with a strong emphasis on OSINT knowledge. The ideal candidate will be fluent in both English and German and have at least 2-3 years of relevant experience. This position offers the chance to work in a dynamic environment with an emphasis on customer engagement and technical training, contributing to customer success and product adoption.

Leistungen

Diverse and inclusive workplace

Opportunity to make a significant impact

Dynamic work environment

Qualifikationen

• 2-3 years of client-facing experience in customer success, training, or technical enablement roles.
• Demonstrated expertise in open-source intelligence (OSINT) and cyber investigations.
• Familiarity with Maltego or equivalent OSINT platforms.

Aufgaben

• Lead training sessions for customers in English and German.
• Serve as the primary SME point of contact for Maltego customers.
• Deliver advanced product demonstrations and workshops.
• Measure and monitor customer utilization and engagement.
• Collaborate with Sales, Account Management, and Product teams.
• Create and maintain training materials and guides.
• Advocate for customers to influence product development.

Kenntnisse

Fluent in both English and German

Strong communication skills

Presentation skills

Stakeholder management

Training delivery

Technical advisory

Ausbildung

Bachelor’s degree in cybersecurity or related field

Jobbeschreibung

Why we need you

Maltego is the leading platform for link analysis and investigative applications, empowering professionals in cybersecurity, law enforcement, and intelligence to uncover critical insights from complex data. Our mission is to equip investigators worldwide with innovative tools to solve their toughest challenges.
As a Subject Matter Expert (SME) for Maltego, you will own the enablement journey for government and commercial customers, from early product adoption to advanced use cases. You’ll provide training, advice, and ongoing support to help users get the most from Maltego’s solutions, positively influencing adoption, retention, and customer success.
This is a high-impact role that requires deep OSINT knowledge, technical credibility, and a genuine passion for helping customers solve real-world challenges.

What to expect

Key Responsibilities:

• Customer enablement: Lead training sessions for our customers in English and German, tailoring content to the needs of government and commercial clients.
• Trusted advisor: Serve as the primary SME point of contact for Maltego customers in the DACH region, including law enforcement and government agencies, as well as commercial organizations.
• Demonstrate and educate: Deliver advanced product demonstrations, scenario-based workshops, and best practices for leveraging Maltego products and data sources in cyber investigations and OSINT.
• Drive adoption and retention: Measure and monitor customer utilization and adoption benchmarks, proactively engage at-risk accounts, and support account retention and expansion.
• Collaborate cross-functionally: Partner closely with Sales, Account Management, Product, and Engineering teams to ensure seamless customer engagement, roadmap alignment, and feedback integration.
• Develop content and use cases: Create and maintain training materials, documentation, and best practice guides. Contribute to development of government and commercial use cases and case studies that demonstrate value.
• Voice of the customer: Act as an advocate for customers internally, providing actionable insights that influence product development and account strategy.
• Represent Maltego: Attend and present at industry events, working groups, and conferences to build credibility, strengthen brand presence, and share thought leadership.

Stay current: Continuously expand expertise in OSINT, cyber investigations, and the customer landscape with the DACH region to anticipate evolving customer needs and maintain subject matter credibility.

Your profile in short

• Fluent in both English and German
• Bachelor’s degree or equivalent professional experience in cybersecurity, intelligence, information technology, or a related field.
• Minimum 2-3 years of client-facing experience in customer success, training, or technical enablement roles.
• Demonstrated expertise in open-source intelligence (OSINT) and cyber investigations.
• Familiarity with Maltego, or equivalent OSINT/cyber investigation platforms.
• Strong communication, presentation, and stakeholder management skills.
• Experience delivering technical training for customers.
• A credible technical advisor who inspires trust through expertise and integrity.
• Passionate about helping customers achieve success.
• Willingness to obtain necessary security clearances if required
• Willingness to travel within the DACH region and occasionally across Europe to visit customer sites as needed

Your tech skills

About this opening

Why you will love Maltego

Maltego is a scale-up company. We provide you with the benefits and security of larger corporations, coupled with the dynamic and fast-paced work environment and flat hierarchies of a start-up. We are proud to have a large global community that loves our product because it helps to solve the investigations that are most important.
Here are some of the reasons why you will love Maltego:

• Insights into the daily operations of a fast-growing tech scale-up
• Opportunity to quickly take over responsibility and make a direct and long-lasting impact
• Motivated and highly international team

At Maltego, we are committed to supporting diversity and inclusion in our organization. We are an equal opportunity employer. We welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.

Location

Our Munich office or remote from within the DACH region.

Required documents / information

Please apply with a CV and a short cover letter, explaining your motivation to join Maltego.