Senior ServiceNow Consultant (HRSD / CSM)

MA (Montreal Associates); Berlin; Hybrid; EUR 100.000; Vollzeit

Zusammenfassung

A global consultancy firm is seeking a Senior ServiceNow Consultant to lead complex ServiceNow transformation programs. The ideal candidate will have over 4 years of experience in ServiceNow implementation, specifically in HR Service Delivery (HRSD) or Customer Service Management (CSM). The role includes leading end-to-end implementations, advising clients on platform capabilities, and supporting pre-sales activities. This position offers a competitive salary of up to 100,000 EUR, 30 days of holiday, and access to international projects.

Leistungen

30 days holiday

Clear career progression

Health insurance

Gym pass

Bike scheme

Wellness budget

Social team meet-ups

Qualifikationen

• 4+ years experience in ServiceNow implementation.
• Experience in HRSD, CSM, and ITSM modules.
• Relevant ServiceNow certifications required.
• Fluent in both German and English.

Aufgaben

• Lead end-to-end ServiceNow implementations across HRSD or CSM modules.
• Act as a trusted advisor to clients on platform capabilities and best practices.
• Lead workshops, design sessions, and demos.
• Support pre-sales activities including proposal development.

Kenntnisse

ServiceNow implementation

HRSD

CSM

ITSM

Fluent German

Fluent English

Jobbeschreibung

Senior ServiceNow Consultant (HRSD / CSM)

Hybrid / Home Office

Locations : Berlin, Dortmund, Düsseldorf, Frankfurt am Main, Hamburg, Hannover, Ingolstadt, Karlsruhe, Cologne, Munich, Nuremberg, Stuttgart

Our client, a leading global consultancy, is expanding its German ServiceNow practice and seeking an experienced Senior ServiceNow Consultant with deep expertise in either HR Service Delivery (HRSD) or Customer Service Management (CSM). In this role, you will lead complex ServiceNow transformation programs, shape solution architectures, and guide enterprise clients through their digital service‑management journeys.

Key responsibilities

• Lead end-to-end ServiceNow implementations across HRSD or CSM modules, from requirements gathering and solution design to configuration, testing, and deployment
• Act as a trusted advisor to clients, providing insight into platform capabilities, industry best practices, and strategic roadmaps
• Lead workshops, design sessions and demos
• Support pre‑sales activities including proposal development, effort estimation, and solution presentations
• Stay up-to-date with ServiceNow technologies and best practices

Required experience

• 4+ years experience in ServiceNow implementation
• Experience in HRSD / CSM / ITSM modules
• Relevant ServiceNow certifications
• Fluent German and English

What's on offer

• Salary up to 100.000 EUR package
• 30 days holiday
• Access to large-scale international transformation projects
• Clear career progression, certifications, and continuous professional development
• Social team meet‑ups
• Corporate benefits such as health insurance, gym pass, bike scheme, wellness budget