Senior IT Support Technician (Site based, Location : PHILIPPSBURG)

Damco Spain SL; Philippsburg; Vor Ort; EUR 38.000 - 48.000; Vollzeit

Zusammenfassung

A global logistics company is looking for an IT Support Technician in Philippsburg, Germany. This role involves onsite support of end-user devices, managing incidents, and ensuring IT service availability. Ideal candidates will have strong desktop support skills in Windows and troubleshooting knowledge. Proficiency in both English and German is essential. The position requires good communication and customer service skills while offering opportunities for growth in a diverse environment.

Qualifikationen

• Strong 2nd level desktop support skills required.
• Experience with end-user devices and peripherals essential.
• Knowledge of IT infrastructure and basic troubleshooting needed.
• Strong problem-solving ability expected.

Aufgaben

• Set up and maintain end-user hardware and devices.
• Provide 2nd and 3rd level IT support to ensure SLA compliance.
• Manage incidents and coordinate with vendors for hardware issues.
• Participate in IT-related projects and provide on-call support.

Kenntnisse

Desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)

End-user device and mobile device setup (iOS, Android)

Wi-Fi/WLAN and video conferencing tools

IT infrastructure knowledge (routers, switches, cabling)

Customer service mindset

Excellent communication skills

Good English and German skills

Tools

ITSM tools (e.g., ServiceNow)

Active Directory

Jobbeschreibung

The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities

• Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at your location, including occasional support for other sites across Europe.
• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
• Represent and promote IT services within the organization.

Who we look for

• Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with Wi‑Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end‑to‑end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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