Senior IT Support (all genders) - Digital Workplace

MOIA; München; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading mobility tech company is seeking a Senior IT Support in Munich to handle IT support, manage SaaS tools, and oversee device lifecycle management. This role offers a hybrid work setup, with benefits including competitive salary, learning opportunities, and the possibility of remote work from abroad. The ideal candidate should have strong expertise in Apple devices, experience in IT support roles, and excellent communication skills in both English and German.

Leistungen

Competitive salary with bonus

Hybrid work setup

Flexible working hours

Public transport ticket

Subsidized fitness membership

30 vacation days

Relocation support

Qualifikationen

• Several years of experience in IT Support / IT Administration.
• Strong hands-on expertise with Apple devices.
• Experience with ticket-based systems.
• Comfortable working independently and collaboratively.

Aufgaben

• Own IT support for the Munich office.
• Provide hands-on support for incidents and requests.
• Manage and support SaaS tools.
• Oversee device lifecycle management.
• Conduct onboarding and offboarding for employees.

Kenntnisse

IT Support

Apple devices expertise

SaaS management

Communication skills in English

MDM knowledge

Tools

Okta

Microsoft 365

Slack

Atlassian

Miro

Jobbeschreibung

Join us as a Senior IT Support (all genders) in our Digital Workplace team and help shape the future of autonomous mobility!

Join us as a Senior IT Administrator and take full ownership of IT support for our new Munich location — a role with real impact, autonomy, and responsibility from day one.

At MOIA, our Digital Workplace team connects our workforce through modern, cloud-first technologies and best-in-breed workplace solutions. As our sole senior IT support presence in Munich, you’ll be the trusted go-to person for everything related to the local digital workplace, while collaborating closely with the central Digital Workplace team.

We run everything in the cloud, avoid on-prem hardware wherever possible, and rely on SSO, MFA, and automation to scale securely and efficiently. Our core stack includes Okta, Microsoft 365, Slack, and MDM solutions — providing a strong, modern foundation for growth.

What you will do

• Own IT support for the Munich office as the senior and primary point of contact.
• Provide near-desk and hands-on support for incidents, service requests, and workplace issues.
• Manage and support SaaS tools such as Okta, Microsoft 365, Slack, Atlassian, and Miro.
• Oversee device lifecycle management (deployment, maintenance, replacements, returns).
• Handle onboarding, offboarding, and IT enablement for employees in Munich.
• Ensure a smooth and secure Apple-focused workplace setup, including remote device management.
• Collaborate with internal teams and external partners for equipment setup and office IT needs.
• Contribute to larger IT initiatives, standards, and improvements driven by the central Digital Workplace team.
• Identify opportunities to optimize processes, automate workflows, and improve documentation.
• Act as a trusted advisor locally, while aligning with global IT policies and best practices.

While MOIA embraces a hybrid work model, this role requires regular onsite presence in our Munich office, especially during the setup and growth phase of the location.

What will help you to fulfill your role

• Several years of experience in IT Support / IT Administration / Digital Workplace roles.
• Strong hands‑on expertise with Apple devices in professional environment.
• Experience managing remotely deployed devices scale.
• Solid knowledge of MDM solutions (e.g. Jamf, Microsoft Endpoint Management, VMware Workspace ONE).
• Practical experience with at least two of those tools: Microsoft 365, Okta, Slack, Atlassian, and Miro.
• Experience with ticket‑based systems and a strong service mindset.
• Ability to work independently and make decisions autonomously in a fast‑paced environment.
• Comfortable being the sole local IT support, while collaborating remotely with a central team.
• Experience with scripting and automation (e.g. Bash, PowerShell, workflows) is a strong plus.
• Clear and confident communication skills in English (C1) and German at least (B2).

Our benefits in a nutshell

• Competitive salary (including bonus)
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc).
• Budget and monthly expense allowance for home office setup
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing
• Learning environment with continuous learning days, job rotation trainings and workshops, coaching, conferences, books, and language classes
• Mental health support, 1:1 sessions with external professionals and mental unload workshops
• 30 vacation days, sabbatical and unpaid leave option
• Relocation support with service provider (visa, administration, etc)
• Dog-friendly offices

For student & internship positions, we have an adjusted set of benefits. You can find them here.

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA.

Who we are

At MOIA we're reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city's public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.