Senior Instructional Designer (f/m/d)*

Parloa; Berlin; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A dynamic startup in Berlin is seeking a Product Instructional Designer to design and deliver impactful training programs focused on their SaaS products. The ideal candidate will have over 7 years of experience in instructional design or related fields, proficient with instructional design tools and e-learning platforms. This role involves creating engaging learning content, collaborating with experts, and managing multiple training initiatives. Join a rapidly growing team that's passionate about innovation and global expansion.

Qualifikationen

• 7+ years in instructional design or training roles.
• Proficiency in instructional design tools and e-learning platforms.
• Strong understanding of adult learning principles.
• Ability to handle multiple projects simultaneously.
• Strong interpersonal skills for diverse team collaboration.
• Confident in engaging various audiences.
• Open to new technologies in instructional design.
• Business fluent in English (C2 level).

Aufgaben

• Conduct needs assessments to define learning objectives.
• Create high-quality training materials and courses.
• Tailor content for different user groups and skill levels.
• Collaborate with subject matter experts (SMEs).
• Use feedback to refine training materials.
• Oversee multiple training initiatives for high-quality delivery.
• Communicate progress and challenges effectively.
• Implement assessments to measure training effectiveness.
• Collaborate with Customer Experience for external training.

Kenntnisse

Instructional design tools

E-learning platforms

Adult learning principles

Project management

Collaboration skills

Communication skills

Presentation skills

Adaptability

Ausbildung

Degree in Instructional Design, Education, or related field

Jobbeschreibung

As a Product Instructional Designer at Parloa, you will play a key role in designing and delivering engaging learning experiences that empower our teams, customers, and partners. You will develop high-impact training programs focused on our SaaS products, working closely with Product Managers, Solution Engineers, CX Designers, and other stakeholders. With a strong understanding of instructional design principles, adult learning theory, and modern learning technologies, you will create interactive and effective learning solutions.

IN THIS ROLE YOU WILL

• Analyze Training Needs: Conduct needs assessments to define learning objectives and close knowledge gaps.
• Develop Engaging Learning Content: Create high-quality materials, including e-learning courses, instructor-led training, videos, and live sessions.
• Customize Learning Experiences: Tailor content for different user groups and skill levels.
• Collaborate with Experts: Work with subject matter experts (SMEs) to gather and validate content.
• Optimize and Improve: Use feedback and performance data to continuously refine training materials.
• Manage Projects: Oversee multiple training initiatives, ensuring high-quality, on-time delivery.
• Engage Stakeholders: Communicate progress and challenges effectively.
• Evaluate Success: Implement knowledge checks and assessments to measure training effectiveness.
• Support Partnerships & Customers: Collaborate with the Customer Experience and Partnerships teams to organize external training.

WHAT YOU BRING TO THE TABLE

• Experience: 7+ years in instructional design, training, or customer experience roles, ideally in a SaaS environment.
• Technical Skills: Proficiency in instructional design tools and e-learning platforms.
• Theoretical Knowledge: Strong understanding of adult learning principles and instructional design models.
• Project Management: Ability to handle multiple projects simultaneously with excellent organizational skills.
• Collaboration & Communication: Strong interpersonal skills to work effectively with diverse teams.
• Presentation Skills: Confident in engaging and inspiring different audiences.
• Adaptability: Open to new technologies and trends in instructional design.
• Education: Degree in Instructional Design, Education, or a related field.
• Language Skills: Business fluent in English (C2 level).

Recruiting process at Parloa

Recruiter video call → Meet your manager → Challenge Task → Meeting the team → Founder interview

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Equal Opportunity

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.