Senior Director Global Customer Experience (m/f/d)

GEA; Bönen; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global manufacturing company based in Bönen is seeking a leader for their Marketing and Communication team. This role involves strategizing and executing marketing campaigns aligned with company goals while enhancing customer experience. With a focus on innovation and collaboration, the ideal candidate will hold a Master’s degree and have extensive experience in global marketing, preferably in B2C sectors. Competitive compensation and a dynamic work environment await the successful applicant.

Leistungen

Competitive compensation and benefits package

Opportunity to work in an innovative, international environment

Qualifikationen

• Several years of relevant experience in global marketing and communication, preferably in B2C and agriculture/dairy sectors.
• 5+ years of proven leadership experience with a global mindset.
• Expertise in strategic marketing across EU and non-EU markets.

Aufgaben

• Lead and develop a global team of Marketing and Communication Managers.
• Oversee planning, budgeting, and execution of marketing campaigns.
• Drive implementation of customer-centric initiatives.

Kenntnisse

Leadership in global marketing

Customer experience management

Digital marketing

Strong presentation skills

Project management

Collaboration skills

Innovation in marketing

Fluent in English

Ausbildung

Master’s degree in Business Administration, Marketing, Communication or equivalent

Jobbeschreibung

Responsibilities / Tasks

• Lead and develop a global team of Marketing and Communication Managers across GEA Farm Technologies markets
• Oversee planning, budgeting, and execution of marketing campaigns and product launches aligned with divisional and country strategies
• Drive implementation of customer-centric marketing and communication initiatives to enhance overall customer experience
• Ensure alignment and collaboration between divisional marketing, regional teams, and internal / external stakeholders, including over 1,000 dealerships
• Monitor marketing performance through central KPIs to measure efficiency, impact, and ROI
• Promote a consistent global brand image while adapting strategies to local cultures and customer expectations
• Foster a collaborative, high-performing team culture across geographies and time zones

Your Profile / Qualifications

• Master’s degree in Business Administration, Marketing, Communication, or equivalent
• Several years of relevant experience in global marketing and communication, preferably in B2C and agriculture / dairy sectors
• 5+ years of proven leadership experience with a global mindset
• Expertise in Customer Experience Management and strategic marketing across EU and non-EU markets
• Strong knowledge of project management, digital marketing, PR, and events
• High affinity for new technologies and innovation in marketing and sales
• Strong presentation and communication skills
• Self-starter with a can-do attitude and high service orientation
• Team player with strong collaboration skills
• Excellent English skills; additional languages (e.g., German, Chinese, Spanish) are a plus
• Readiness for worldwide travel

What We Offer

• A global leadership role with significant impact on customer experience and brand strategy.
• Opportunity to work in an innovative, international environment.
• Competitive compensation and benefits package.

What happens after your application has been submitted?

You will receive an email as soon as your application has been processed. One of our HR Business Partners will review your application and ensure that you meet the qualification criteria. Once your application has been successfully reviewed, you will be invited to an initial online interview.