Senior CRM Campaign Manager (m/f/d)

C&A; Düsseldorf; Vor Ort; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading European fashion retailer seeks a Senior CRM Campaign Manager to define and implement innovative CRM strategies across multiple channels. This role involves orchestrating campaign planning and execution while working closely with marketing teams. Candidates should have a strong background in strategic CRM management and excellent stakeholder management skills. Join to contribute to the transformation of one of Europe’s most recognizable retail brands.

Leistungen

Learning and development opportunities

Partner Discount Scheme

Employee discount of 20%

30 days' vacation

Corporate pension scheme

Mental health and wellness program

Qualifikationen

• Strong track record in strategic CRM campaign management, ideally in retail or e-commerce.
• Proven ability to define contact strategies and impactful CRM campaigns.
• Hands-on experience with CRM platforms focused on strategic application.

Aufgaben

• Define and implement the CRM communication strategy.
• Translate consumer engagement targets into a multichannel campaign calendar.
• Manage relationships with external agencies for campaign execution.

Kenntnisse

Strategic CRM campaign management

Contact strategies

CRM platforms (Emarsys)

Multichannel campaign calendars

Stakeholder management

Jobbeschreibung

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet. We are always forward thinking and acting to develop our business and innovate the industry. This is your chance to join the C&A team as a Senior CRM Campaign Manager (m/f/d)!

Your responsibilities

• Define and implement the overall CRM communication strategy, ensuring integration with overarching C&A campaigns, newsletters, and onsite communication
• Translate consumer engagement targets into a comprehensive multichannel campaign calendar together with marketing stakeholders and analytics
• Orchestrate campaign planning and implementation across marketing channels, sales channels, countries, and CRM platforms
• Brief and co-create content with digital content and design teams to optimize the customer journey and deliver relevant, engaging communication
• Set clear campaign objectives, monitor performance, and generate insights to inform future activities
• Build and scale a test-and-learn framework with analytics to continuously improve campaign performance
• Manage relationships with external agencies and partners, ensuring high-quality and efficient campaign execution
• Work in a cross-functional environment and act as a bridge between CRM and marketing, aligning priorities across teams and stakeholders

What you bring

• Strong track record in strategic CRM campaign management, ideally in retail, fashion, or e-commerce across multiple markets
• Proven ability to define contact strategies and translate business goals into impactful CRM campaigns
• Hands-on experience with CRM platforms (Emarsys or similar tools), with a focus on strategic application
• Expertise in building multichannel campaign calendars and optimizing performance through data-driven insights
• Experience managing agencies and external partners to deliver at scale
• Excellent stakeholder management and influencing skills at a senior level

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

• Countless learning and development opportunities via our C&A academy
• Access to a Partner Discount Scheme
• An employee discount of 20% in C&A stores
• 30 days' vacation
• Corporate pension scheme
• Mental health and wellness program
• An exciting job in an international and inspirational working environment
• A positive working atmosphere and a talented team with an open feedback culture