Senior Business Analyst

Sogeti, part of Capgemini; Menningen; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology consulting firm in Rheinland-Pfalz, Germany, is looking for an experienced professional to design and manage IT services. This role involves enhancing customer-centric processes and developing customer journey strategies. Candidates must hold a Bachelor or Master's degree in IT and possess at least 5 years of relevant experience. Fluency in French and English is required. The firm offers a modern, supportive work culture that promotes continuous learning and work-life balance.

Leistungen

Digital learning packages

Work-life balance flexibility

Continuous feedback and career guidance

Qualifikationen

• At least 5 years of professional experience in IT.
• Capability of managing diverse stakeholder priorities.
• Understanding of market trends and product information.

Aufgaben

• Design and harmonize IT services and processes.
• Conduct data analysis to enhance customer experience.
• Develop and implement customer journey strategy.

Kenntnisse

Stakeholder management

Data analysis

Customer-centric processes

Fluency in French

Fluency in English

Ausbildung

Bachelor or Master's degree in IT

Tools

PRINCE2

PMBOK

PROMETA framework

Jobbeschreibung

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

You will be responsible to design, manage, harmonize, and phase out IT services, and processes within one or more segments. You will work closely in an Agile organization, and with other experts to achieve a common goal. This involves the implementation of the following activities :

• Conduct data analysis and interviews, and implement measurement tools to gain insights on enhancing the customer experience. You confirm that all proposed improvements and solutions are supported by data;
• Enhance processes to be customer-centric, maximizing value for both customers and the business;
• Develop and implement the customer journey strategy, manage stakeholder relationships, and define the product/service, process, and channel policies in accordance with external regulations and risk and compliance guidelines;
• Gain comprehensive insight into the customer journey by tracking customer satisfaction, availability, costs/revenue, and process quality;
• Utilize your expertise to develop new techniques, set new monitoring standards for the organization, innovate new products and processes, and enhance existing ones;
• Leverage your specialized distribution knowledge to create and refine distribution practices that establish market standards;
• Potentially serve as an external speaker and contribute to industry knowledge.

YOUR PROFILE

• Bachelor Or Master University degree in IT and at least 5 years of professional experience;
• Capable of managing a wide range of stakeholders with varying priorities;
• Demonstrates curiosity by dedicating time to thoroughly understand end-to-end product processes and staying current with market trends, risks, and product information;
• Understands the customer perspective, empathizes with their needs and desires, and anticipates their expectations;
• Knowledge of methodologies such as PRINCE2, PMBOK is an asset;
• Experience and background with BPM governance via the PROMETA framework (methodologies, standards and tooled platform) is nice to have;
• Able to interact with a plurality of stakeholders;
• Fluency in French and English are required.

WHAT YOU’LL LOVE ABOUT WORKING HERE

At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment. Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development. Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.

Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring.

Sogeti Luxembourg is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made based on performance, competences and ability.