Senior Advocacy Marketing Lead (all genders)

TeamViewer GmbH; München; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading connectivity software provider in Germany seeks a Customer Advocacy Marketing Lead to enhance their global customer advocacy program. You will develop strategies to convert satisfied users into advocates, improve marketing outcomes, and elevate customer success. A passion for storytelling and strong project management skills are essential. This role offers an inclusive workplace culture with great benefits, hybrid work options, and supportive team events.

Leistungen

Great compensation and benefits packages

Company achievement bonus

Premiums for private pension plan

Access to Corporate Benefits platform

Work-from-abroad program

Qualifikationen

• 7+ years of marketing experience with a focus on customer advocacy programs.
• Proven track record in customer program management.
• Strong project management capabilities with operational discipline.

Aufgaben

• Build and scale TeamViewer’s global customer advocacy program.
• Develop a powerful engine of customer advocates.
• Drive initiatives to improve win rates and increase deal sizes.

Kenntnisse

Customer advocacy programs

Corporate communications

Project management

Exceptional communication skills

Strategic thinking

Jobbeschreibung

Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.

Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.

Become part of our winning team and help us create a world that works better.

Responsibilities

We’re looking for a strategic, hands‑on leader to build and scale TeamViewer’s global customer advocacy program TeamViewer Voices. As the Customer Advocacy Marketing Lead, you will develop a powerful engine of raving fans: customers who openly share their success, participate in events, provide referrals, and strengthen social proof. You will drive initiatives that improve win rates, increase deal sizes, and elevate marketing ROI by identifying, engaging, and empowering advocates across the customer journey.

The ideal candidate is passionate about customer storytelling, skilled at building engaging programs, and motivated to transform satisfied users into our strongest champions.

Requirements

• 7+ years of marketing experience with a demonstrated focus on customer advocacy programs, corporate communications, or customer marketing.
• Proven track record in customer program management, including advisory boards, councils, executive sponsorship programs, and user communities.
• Experience consistently delivering high‑quality assets with creativity, attention to detail, and reliability.
• Customer‑first mindset with a genuine passion for customer success.
• Exceptional communication skills for engaging both internal stakeholders and external customers.
• Strong project management capabilities with operational discipline.
• Highly organized, with demonstrated ability to manage multiple initiatives simultaneously.
• Strategic thinker with excellent tactical execution skills.

What we offer

• Onsite Onboarding in our HQ office for an optimal start.
• Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews.
• Premiums for the private pension plan (BAV) up to the maximum amount are topped up by TeamViewer.
• Public transport friendly offices.
• Option to lease an e‑bike (Germany only).
• Special terms for local gyms.
• Access to Corporate Benefits platform with many discounts.
• Regular team events and company‑wide celebrations.
• Open door policy, no dress code rules, frequent all‑Hands and leadership lunches.
• Hybrid and flexible work time with up to 50% home office.
• Work‑from‑abroad program allowing up to 40 days of work outside your contracting country.
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C‑A‑R‑E and understand that our diverse, values‑driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.