Sales Support Specialist

Hologic, Inc.; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading medical technology company in Berlin is seeking a Sales Support Specialist to drive operations for their Breast & Skeletal Health business. In this role, you'll provide commercial and administrative support to the sales team, manage customer requests, and ensure a seamless customer experience. Ideal candidates have a background in sales support, experience in healthcare, and strong communication skills. Join us in making a real impact in healthcare sales.

Qualifikationen

• Experience in sales support, back-office operations, or project coordination.
• Experience in the medical technology industry with knowledge of the German Healthcare system.
• Strong communication and teamwork skills.

Aufgaben

• Be the go-to expert for all customer and team inquiries related to BSH Gantry & Consumables.
• Support sales with quotations, order processing, tracking, and invoicing.
• Coordinate projects, focusing on timelines and resources.

Kenntnisse

Communication skills

Teamwork

Problem-solving

Attention to detail

Multitasking

Proficiency with CRM tools

Proficient in English

Fluent in German

Ausbildung

Commercial or technical education

Tools

Salesforce

MS Office

Jobbeschreibung

Ready to make a real impact in healthcare sales? Join our team as an Sales Support Specialist and be the driving force behind our German Breast & Skeletal Health (BSH) Gantry & Consumables business!

As our Sales Support Specialist you’ll be at the heart of our sales operations, providing expert commercial and administrative support to the BSH sales team. You’ll help manage customer requests, troubleshoot order processing issues, coordinate exciting projects, like our Mammography Trailer Business, and ensure a seamless customer journey from lead to close.

You will be the central coordinator within the commercial ecosystem, bridging customer needs with internal operational excellence. The role supports the sales team and it is mainly office based, cross-functional collaboration is essential. If you thrive in a fast-paced environment, love solving problems, and are passionate about helping customers, this is the perfect opportunity for you!

What You’ll Do

• Be the go-to expert for all customer and team inquiries related to BSH Gantry & Consumables
• Support sales with quotations, order processing, tracking, and invoicing
• Coordinate projects, focusing on timelines, resources, budgets, and status reports
• Optimize order-to-delivery processes for the trailer business, ensuring accuracy and compliance
• Collaborate cross-functionally to facilitate installations, billing, and regulatory compliance
• Create and manage purchase orders for new customers and contractors
• Communicate clearly with customers about training, installations, and project updates
• Accurately record project and installation data, and distribute necessary documentation for invoicing
• Proactively identify and solve blockers in the sales order process

What You Bring

• Commercial or technical education with experience in sales support, back-office operations, or project coordination
• Experience in the medical technology industry, with knowledge of the German Healthcare system and tender process
• Experience with tender management and procurement processes
• Strong communication and teamwork skills
• Proactive problem-solving and troubleshooting abilities
• Excellent attention to detail and data quality
• Ability to multitask and prioritize in a dynamic environment
• Proficiency with CRM tools (Salesforce preferred) and MS Office
• Fluent in German, proficient in English (spoken and written)
• Travel: 1–4 times per year

Who You Are

• Self-motivated and open-minded, always seeing the bigger picture
• Diligent and responsible, delivering high-quality service on time
• Solution-oriented, striving for continuous improvement
• A supportive team player, confident and approachable
• Flexible and adaptable, ready to embrace change and new challenges