Reverse Operator

JD.COM; Oberhausen; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A leading technology-driven logistics company based in Oberhausen, Germany, seeks a Reverse Operator responsible for managing returned merchandise efficiently. The role involves inspecting and categorizing products, processing returns, identifying defects, and working closely with customer service teams. Ideal candidates will have a high school diploma, attention to detail, and previous experience in a warehouse setting, aiming to deliver exceptional service while maintaining a smooth logistics process.

Qualifikationen

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in a warehouse or logistics environment preferred.
• Strong attention to detail and accuracy in data entry and product inspection.

Aufgaben

• Receive, inspect, and categorize returned products according to policies.
• Process returns and exchanges in the internal system accurately.
• Identify and document product defects and escalate issues when necessary.

Kenntnisse

Attention to detail

Communication skills

Teamwork

Problem-solving skills

Ausbildung

High school diploma or equivalent

Tools

Scanning equipment

Warehouse equipment

Jobbeschreibung

Job Summary

The Reverse Operator at JD.com plays a crucial role in managing the efficient and accurate processing of returned or exchanged merchandise, ensuring a smooth and satisfactory experience for both customers and the company.

Job Responsibilities

• Receive, inspect, and categorize returned products according to JD.com's policies and quality control standards.
• Process returns and exchanges in the internal system, ensuring accurate data entry and inventory updates.
• Identify and document product defects, damages, or discrepancies, escalating issues to relevant departments when necessary.
• Package and prepare products for re-stocking, refurbishment, or disposal, adhering to established guidelines.
• Operate warehouse equipment safely and efficiently, such as pallet jacks or scanners, to move and sort goods.
• Maintain a clean and organized work environment within the reverse logistics area.
• Collaborate with customer service, quality assurance, and inventory teams to resolve return-related issues.
• Adhere to all company safety procedures and regulations.

Job Qualifications

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in a warehouse, logistics, or reverse logistics environment preferred.
• Strong attention to detail and accuracy in data entry and product inspection.
• Ability to lift and move packages up to [Specify Weight, e.g., 50 lbs] occasionally.
• Proficiency in using basic computer systems and scanning equipment.
• Excellent communication and teamwork skills.
• Ability to work efficiently in a fast‑paced and dynamic environment.
• Problem‑solving skills and the ability to adapt to changing priorities.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain‑based technology and service provider. The company’s cutting‑edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross‑border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide. Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross‑border Import Business, JD Industrials International, JD Property International.

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology‑driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse management, line‑haul freight transportation, last‑mile delivery network, bulky items logistics, cold chain logistics, and cross‑border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third‑party‑operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. "JoyLogistics" and "JoyExpress" are JINGDONG Logistics’ international business brands.