Retail Store Manager

Lenskart.com; Nordrhein-Westfalen; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading eyewear retail company is seeking a Store Manager in Nordrhein-Westfalen, Germany. This role involves driving sales, ensuring exceptional customer service, and leading a team to achieve performance metrics. Candidates should have at least 2 years of management experience and a commitment to staff development and operational excellence. Join us to make a significant impact on customer satisfaction and team success.

Qualifikationen

• Minimum 2 years experience as Store Manager or equivalent.
• Last 1 month payslip mandatory.

Aufgaben

• Drive store performance towards sales and customer satisfaction metrics.
• Coach team members on customer greetings and exceptional service.
• Motivate the team to meet sales goals and develop their skills.
• Ensure adherence to SOPs and maintain store cleanliness.

Kenntnisse

Customer focus

Sales Leadership

People development

Cash & Inventory management

Ausbildung

HSC pass

Jobbeschreibung

Overview

This job is provided by apna.co About the Role. A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Hiring Criteria / Qualifications

• Minimum 2 years experience as Store Manager or Department Manager or Assistant store Manager on Paper
• last 1 month Payslip mandatory
• Grduation : Hsc pass

Responsibilities

• Customer focusDriving Net Promoter Score ( NPS )
• Greeting customers when they enter store and coaching the team to do the same
• Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority
• Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team
• Striving to have long lasting and fruitful relationships with each of our customers
• Driving sales vs. plan
• Driving the sales of the store to meet the allotted targets by allocating the targets to the staff
• Developing a culture of high sales performance expectations, i.e. Sales Leadership
• Motivating and inspiring the field team to drive for results
• Assessing field capability and establish performance priorities at group level
• People development (Attrition Control)
• Assisting in recruiting and selecting high potential staff
• Providing effective on-the-job training and guidance to team members making use of company training modules
• Delivering clear, motivating and constructive feedback in a timely manner to all retail associates
• Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan
• Understanding the reasons for attrition and taking measures to control it
• Cash & Inventory management
• Monitoring cash reconciliation to ensure there is no mismatch of store funds
• Ensuring availability of required merchandise and services
• Conducting stocktakes regularly
• Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed
• Performing the necessary quality checks for the new products
• Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer
• Supervision
• Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved
• Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards
• SOP adherence & implementation
• Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees
• Updating colleagues on business performance, new initiatives and other important issues
• Scheduling the team’s shift timings to meet the store’s business needs and demands
• Ensuring staffing levels are adequate to effectively operate the store
• Store upkeep & maintenance
• Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store