Renewals Specialist (m/f/d)

PTV Logistics GmbH; Remote; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A global software company for transportation logistics seeks a Renewal Manager to oversee the renewal process, enhance customer satisfaction, and analyze key metrics. The ideal candidate has a Bachelor’s degree and experience in managing customer relationships effectively. Strong communication, strategic thinking, and project management skills are essential. You will ensure timely contract renewals while collaborating with various teams for upselling opportunities. This role provides a chance to impact customer retention and business growth uniquely and meaningfully.

Qualifikationen

• Several years of relevant professional experience.
• Proficiency in analytics, forecasting, and reporting.
• Ability to present data to diverse audiences.

Aufgaben

• Manage the end-to-end renewal process for assigned segments.
• Analyze and report on key renewal metrics.
• Develop strategies for at-risk accounts.

Kenntnisse

Strategic thinking

Data analysis

Project management

Customer-centric approach

Communication skills

Ausbildung

Bachelor's degree

Tools

CRM systems (e.g. Dynamics)

Jobbeschreibung

Renewal Management

• Manage the end-to-end renewal process for assigned customer segment ensuring timely and accurate contract renewals
• Proactively engage with customers 120-180 days in advance to discuss contract terms, address concerns, and secure renewals
• Ensure timely and accurate renewal communications, including notifications, reminders, and follow-up sequences
• Track and report renewal forecasts, maintaining accurate records in the CRM system (e.g., Dynamics)
• Develop and implement scalable renewal processes that can be tailored to different regional, product, or vertical requirements
• Identify at‑risk accounts and develop targeted strategies to address churn risks in collaboration with internal teams
• Recognize opportunities for upselling or cross‑selling additional products and services during renewal discussions
• Drive increased renewal rates and support achievement of revenue targets tied to renewals and expansions

Metrics & Reporting

• Measure, analyze, and report on key renewal metrics including renewal rates, churn rates, Net Revenue Retention (NRR)
• Provide accurate renewal forecasting to support business planning and revenue projections
• Use data to iterate on renewal processes and programs to maximize customer retention and ROI
• Provide feedback and insights to leadership on ways to improve the renewal process and overall customer experience

Your profile

• You have a bachelor's degree and several years of relevant professional experience.
• Strategic thinking with ability to balance long-term retention goals with tactical execution
• Data‑driven mindset with proficiency in analytics, forecasting, and reporting
• Excellent verbal and written communication skills, with the ability to present to diverse audiences
• Driven and competitive with a strong desire to achieve and exceed targets
• Strong project management and organizational skills
• Customer‑centric approach with passion for driving customer outcomes and satisfaction
• Comfort with CRM systems and customer success technologies

PTV Logistics - a leading global software company for transportation logistics!

We calculate and optimize route planning for logistics companies with record‑breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice!

Interested? Then take a look at our website: https://www.ptvlogistics.com/en