Remote Customer Advisor for HBO Max Turkey-based

Velenosi&Meredith; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading streaming support company seeks German-speaking Customer Support Advisors to assist HBO Max users. This remote position is available for residents in Turkey and requires fluency in German (C1) and English (B1).Responsibilities include providing technical assistance, addressing account inquiries, and delivering excellent customer service across multiple channels. Enjoy a dynamic workspace, comprehensive training, and competitive benefits including a quality bonus and meal allowances.

Leistungen

Online 10-day onboarding training

Net Salary: 30,000 TL

Quality Bonus: 10%

Meal Allowance (Pluxee Card): 4,500 TL

Private Health Insurance: Maphre ÖSS

Qualifikationen

• Fluent in German (C1) and English (B1).
• Strong communication, problem-solving, and multitasking skills required.
• Computer literacy is essential.
• Must possess a Turkish ID and reside in Turkey.

Aufgaben

• Provide customer support through phone, email, chat, and social media.
• Assist customers with technical issues, account and content inquiries.
• Follow internal processes and elevate cases when needed.
• Deliver service with empathy, accuracy, and professionalism.

Kenntnisse

Fluent in German (C1)

Fluent in English (B1)

Strong communication skills

Problem-solving skills

Multitasking skills

Computer literacy

Jobbeschreibung

About the Role

We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription‑related questions across multiple channels.

This is a remote position and all necessary equipment will be provided.

Project: HBO Max
Contract: Full‑Time
Location: Remote (only residents in Turkey)
Languages Required: German C1, English B1
Shifts: Rotating shift schedule (5 days per week)
Summer Shifts: 10:00–19:00, 13:00–22:00, 16:00–01:00
Winter Shifts: 11:00–20:00, 14:00–23:00, 17:00–02:00

Responsibilities

• Provide customer support through phone, email, chat, and social media
• Assist customers with technical issues, account and content inquiries
• Follow internal processes and elevate cases when needed
• Deliver service with empathy, accuracy, and professionalism

Your Profile

• Fluent in German (C1) and English (B1)
• Strong communication, problem‑solving, and multitasking skills
• Computer literacy
• Turkish ID (must reside in Turkey)

What We Offer

• Online 10‑day onboarding training
• Net Salary: 30,000 TL
• Quality Bonus: 10%
• Meal Allowance (Pluxee Card): 4,500 TL
• Private Health Insurance: Maphre ÖSS

Why Join Us

Become part of a dynamic multicultural team supporting one of the world’s leading streaming platforms, HBO Max. Grow your customer experience career working remotely from Turkey and enjoy a collaborative environment where your German language skills truly stand out!

How to Apply

If you’re interested, apply or send your CV to [insert contact details].