PRADA Client Advisor (m / f / d)

PRADA; Düsseldorf; Vor Ort; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading luxury brand in Düsseldorf is seeking a passionate and dedicated Client Advisor (m/f/d). You will provide excellent customer service and develop client relationships while meeting sales targets. Strong communication and fluency in German and English are essential. Join a brand that values creativity and diversity in an international environment.

Qualifikationen

• Ability to connect with a diverse clientele.
• Ability to meet and exceed sales targets.
• Understanding of the luxury retail market.

Aufgaben

• Welcome and serve the customer, providing an excellent in-store experience.
• Maintain and develop client relationships using CRM and digital tools.
• Engaged in cross-selling and maximizing sales opportunities.
• Stay up-to-date with fashion trends and competitors.
• Deal effectively with customer complaints.
• Ensure high standards of shop floor and visual display.
• Contribute to security and theft prevention.

Kenntnisse

Excellent communication and interpersonal skills

Strong sales and negotiation skills

Passion for luxury fashion trends

Fluent spoken German and English

Jobbeschreibung

Overview

Founded in 1913 in Italy, the Prada Group is a world leader in the luxury sector, operating in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands. The Group has employees of over 100 nationalities.

JOB DETAILS

We are seeking a passionate and dedicated Client Advisor (m/f/d) to join our dynamic team in Düsseldorf. As a Client Advisor (m/f/d), you will embody the essence of PRADA, ensuring that every customer interaction reflects our commitment to excellence. You will engage with our clients, understand their unique preferences, and offer expert advice to enhance their brand experience.

At PRADA, we are renowned for our unwavering commitment to luxury, style, and innovation. As one of the global leaders in the fashion industry, we are dedicated to delivering exceptional experiences to our esteemed clientele. Our brand represents a fusion of tradition and modernity, and our Client Advisors play a pivotal role in providing personalized service and creating memorable moments for our discerning customers.

Responsibilities

• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
• Be proactively engaged in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display to a high standard, complying with company operational guidelines and stock procedures.
• Contribute to ensuring a high level of security and be attentive to preventing product thefts.

Knowledge and Skills

• Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.
• Strong sales and negotiation skills, with the ability to meet and exceed sales targets.
• Passion for luxury fashion trends and an understanding of the luxury retail market.
• Fluent spoken German and English is expected.

Company Beliefs and Environment

Joining our company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.